奧斯汀市中心雅樂軒飯店(Aloft Austin Downtown)

Amazing hotel! Best locations. Really nice rooftop bar and restaurant

I don't ever review, but I was really let down. It wasn't that they didn't try to correct problems but I think I paid over $1800 for two nights...I couldn't check in on time, was told the restaurant/bar area was closing early for a private event. The private event was so loud I couldn't go to sleep Friday night. The worst was Saturday night, I lost TV during the middle of my team's game - one of the biggest of the year. All of this they tried to correct, apologized for, etc. I just feel I'm owed something in return.

My room was never cleaned in the 3 days I was there. I was running low on clean towels and toilet paper. I left a day early since it was becoming more of a hassle to be there then to just go home. They never brought my pet bed, bowls, or treats.(I brought this to their attention 2 different times after initial check in) They didn't properly check in my pets(after I told them at check in what did I need to do for my pet check in) Then they called me the 2nd day I was there in the evening and said I had 30min to get back to the hotel to complete paper work or I would be charged a $250.00 fine.

Aloft was nice. Pictures looked nice. Description sounded awesome. But no where in any ad does it say there is no parking available. But the hotel will valet park it for $56!!!!!! Or you can walk 2-3 blocks and find a parking lot and park it yourself for $33.

The hotel demanded an up front availability on a card for incidsental charges, for one night that is ridiculous. I would not pay this so you need to refund the entire amount because I could not check in

Our room on 5th floor was above the bar. Both Friday and Saturday nights it was very loud - impossible to sleep until music ended/bar closed.

Verynice

Excellent location. Front desk staff were great. Water pressure was bad and the water had an odd odor ( might be an Austin this). Room was mostly clean when checking in. Bar service could be better. While sitting solo at the bar with an empty glass I was looked over several times even after eye contact was made and they looked at my empty glass. Probably better to get a table with a server.