奧斯汀中央希爾頓安泊飯店(Embassy Suites by Hilton Austin Central)

Let me start this review by saying- the staff were phenomenal. Every staff member I encountered was eager to help and readily available. Sadly, this did not stop a number of issues from making our near $400 stay less than enjoyable. Upon entering our room there were no trashbags in any of the cans. Our handsoap was mounted in the shower and locked, our shower gel mounted to the wall by the sink. When we arrived to the pool with our two children there were at least 20 people attending the party of one or two actual guests. It was overcrowded and there was no regards to the facility rules as far as sanitary measures, food and open beverages (including liquor). Our kids did their best to hold their own corner and the managers did seem to clear out the party eventually. The next day when we used the pool the water quality seemed really unsanitary. Understandable as anyone who maintains pools knows that after a large capacity party with contaminants like food the water requires a good cleaning but still gross. That evening the power went out. It was for a short amount of time, but enough time to kick off our A/C and leave us sweltering. Apart from that one of the elevators near our room was broken the entire time leading to erratic wait times after a really unsettling ride before the other one was officially declared broken. Overall the staff, reception and breakfast were 10/10 but the property facilities themselves left much to be desired. 2/5

Muy buena cadena pero este hotel en específico muy “gastado”, necesita una remodelación urgente, la zona alrededor se ve muy peligrosa, te cobran 14 Dlls de estacionamiento DIARIO

Check-in with Emily was great. Once we got to our room we recognized this wasn't the room we booked through *******. I went back down to the front desk to get the issue resolved but before I could even finish my sentence I was rudely interrupted by Sam. She looked at my phone and stated "The amount you paid isn't for that specific room." I let her know that I used ******* points which lowered the rate. She then stated that she called the manager Mark and that he stated that the room could not be changed. My wife then walked over to attempt to explain what was going on but Sam then threatened to call the cops because we were being "unruly" and that we would not be refunded the cost of the room. After attempting to get her to let us speak we then walked over to Emily, who had checked us in, to explain what was going on. Sam then stormed over to where we were demanding that Emily come to the back and speak with her first. Emily stated that she would but after she spoke with us. While Emily was helping us, Sam went to the back and came out and demanded that Emily stop what she was doing to come and speak with Mark on the phone. We were able to speak with Emily and explain to her what was going on and show her the ******* confirmation with the room that we booked. She stated that she saw that the room that we booked was not the same one that ******* had us down for but unfortunately, there were no available rooms so ultimately, the issue had to be resolved with *******.

room had a bad odor and shower looked old. customer before me complained about the smell of the room so she moved him and the. put me in the same smelly room. toilet clogged up as well so i’m sure that’s where the foul smell came from

Oh my goodness -- okay parking was free (although signs say it is not) and breakfast was great but this was bar none the worst embassy suites I have stayed in. Management is in a bind bc the neighborhood has declined, but either close it or put the money in to fix it. Stained and worn out chairs in the lobby. Worn out furniture in the room, leaking fixtures in the bathroom and an emergency door at the back that did not close most times you went through. This baby needs some TLC, badly.

I’m so frustrated that we went here for the pool only to find out they closed it without letting us know. The air conditioner didn’t work well, they didn’t provide enough towels or pillows for the reservation number of guests and last but certainly not least, the smoke detector started chirping at 10 pm and they had to bring maintenance people in to change the battery which woke up my two young kids and forced us to get up and get dressed which made it impossible to go back to sleep. Would not recommend

The property was not bad. Arrived at 4:15 pm. And had to wait an hour for a clean room. The servuce in the restaurant was very slow. 30inutes to order and one hour to receive food. Alarm clock does not work. Room is clean and comfortable.

I booked the hotel because there was an indoor pool and hot tub. When I arrived it was posted that the pool was down for maintenance since April 15th. Very Disappointing to me and my family.