奧斯汀北-雷克賴TownePlace Suites飯店

Front desk lied at check in about pet fees being refunded. We had called twice to inquire about any pet fees and deposits specifically asking what is refunded and what is not. When making the reservation they said all pet charges are refunded up to 3 days after check out. When we checked out they said pet fees are not refundable due to hotel policies.

From check in throughout the stay everything was perfect. I apologize for being terrible with remembering names but the same young lady that checked me in was working at check out and is truly an asset to the property.

A staff member treated my adult kids very poorly. Would not give them a key to their room after accidentally leaving it in their room.

Comfy, spacious rooms. Felt like a home away from home. Friendly staff. Good variety for breakfast although quality could be better. All in all a great stay

Me gustó mucho tiene muy buena limpieza atención es bien agradable si volviera elegir un viene fuera a este hotel me encantó

We had a very nice stay. What was suppose to be an 8 night stay turned into a 15 night stay. Every time we extended they were very accommodating. It was very quiet and the rooms were really clean. It was an easy location to get anywhere you needed to go with lots of restaurants nearby.

Just a customer wanting a good service We got to the room and layed down for few mins to relax, and I smelled the comforter smells like sweat. Then the people brought the sheets didn’t know no English so it was to communicate with them, manager called back the room and gave an attitude because her workers couldn’t understand what I wanted them to change. I’m not against people that didn’t speak English but damn even sign languages they couldn’t understand what I wanted them to do. All I wanted was for them to change comforters . Then next day I wanted new towels , I had same issues with the lady that didn’t speak English . To me is like they don’t want to work because they’re acting like they don’t understand me at all.

Disappointing TownePlace Suites was very disappointing. No one every seemed to be working - if we wanted to see someone at the front desk we had to go to the back office. We had no hot water in the bathroom sink for the entire length of our stay. Additionally, we were supposed to get a room refresh (clean towels, trash, etc.) We did not. We had to seek out the housekeeper to get the towels and put the trash out in front of our door. It was very inconvenient. We are Marriott Bonvoy members and have never had this problem.

Remorse. Fully charged a Suite, got a small room. Had a bad experience. I had booked and paid for a 1 bedroom corner suite for business travel. (A quiet room for conference calls/meetings ) On check-in was informed no suite available and was given another smaller room. Pretty disappointed as I was charged in-advance for for a suite. Was not offered partial refund, comp or anything to make up for the inferior room. As a regular business traveler, I will think twice about staying here again.