奧古斯塔I-20凱藝套房飯店

Noce

We checked in Friday, 5/9/25. Upon arrival, we were given a room that smelled horrible. We asked to be moved to another room. We were moved but that room smelled damp and musky as well, but not as bad as the original room. We tolerated it because we were tired from the drive and just wanted to settle in. We were in that new room until Saturday afternoon when the toilet would no longer flush. We again had to be moved. On the morning of checkout, I went into the bathroom of the new room to take a shower and a cockroach was crawling across the bathtub. I stepped out to get my phone to take a picture or video to send as proof; however, it had crawled behind a pipe on the toilet when I returned and I couldn’t get a clear picture. For the entire stay, we were inconvenienced with three room changes along with the fact that cockroaches are very unsanitary. We have emailed the general manager as well as left a message for a return call and are still awaiting a response.