I stayed here for two nights in March 2023. The hotel was located close to the venue of my meetings and more or less half way between the central city and airport. It took about 10 minutes up the motorway to the central city and about 20 minutes to the airport (early morning traffic). Across the road there is a petrol station and shop (for snacks etc). There is a Countdown supermarket and McDonalds on the other side of the motorway, just a few hundred metres from the hotel, but you would need to go by car to get across the motorway. The hotel is clean and modern and in line with the usual expectations for an Ibis hotel. The room was fairly large by Ibis standards. There is a bar and restaurant downstairs. My only complaint is that, on the second night, I returned to the hotel at about 9:30pm and the carpark was full. I circled for about ten minutes waiting for a space to become available, but that did not eventuate. I asked the reception where I could park and they indicated the public parking area nearby - about a 1-minute walk away from the hotel. That cost $7.50 for 24 hours. Be aware of this if returning to the hotel at night. I then went to the bar to redeem my drinks voucher but, at 9:52pm, the bar was closing and they wouldn't serve me. I could not get my drink or even think of asking if there were any food options. I don't think that closing the bar that early is good for customer service.
A central location and close to shops, restaurants, bars and the cruise terminal. A great variety at breakfast which was included. Front desk was flexible about early check in and we were also able to get a late check out. Stayed for 7 nights, room was tidied 5 times, once they knocked and we opted out. Rooms are small but clean and well appointed. Construction is going on all around the location, cranes fill the sky line. No early start up of equipment so it did not hinder our sleep. Streets are torn up for a new rapid transit, I believe a train will be underground for most of its route, so again construction. Entrance is not easy to find, but is at street level and there is an elevator an escalator and stairs to get to the floor for check in. The entrance is on a hill, Auckland is very hilly, wear practical shoes for walking about, pulling suit cases would not be practical, we saw that and people were struggling.
There are plenty of places to chose from and I recommend you pick somewhere else. The reviews were good for this hotel when I made the booking, the current feedback reflects a decline in the standards and services. Communication was difficult, there are no written instructions in the room in regard to rubbish removal or services. They double booked our room on the first night so first night in a smaller room, compensated with 1 night valet parking which was so slow we collected the car ourselves, they forgot to give us the card to get out of the car park. In the second room the floor was sticky, the fridge froze the contents, there was no plug for the sink or washing up liquid. Minimal dishes and cutlery. No shampoo or body wash just empty containers attached to the walls in the bathroom. Stained sofa. The TV system kept welcoming us as the previous occupants. There is a hot tub with cloudy water and 3 old machines in the ‘gym’. There is a view of the city, a washing machine and clean sheets. The wifi was good. The Pullman next door looked nice.