奧克蘭都會安凡尼公寓飯店的評論

住宿方回覆: Dear Kyara,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the spaciousness, cleanliness, and prime location of your suite at Avani Auckland Metropolis Residences.We sincerely apologize for the inconvenience regarding the room type not matching your original booking. We're glad to hear that Ctrip was able to assist with compensation, and we appreciate your understanding in the matter.We hope to have the pleasure of welcoming you back soon, and we’ll do our best to ensure your next stay meets all your expectations.Warm regards,Avani FOM

住宿方回覆: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you were super satisfied with your stay and appreciated the spacious, clean room with its sea view. It's great to know that the comprehensive in-room facilities, including the washing machine, dryer, oven, and microwave, added to your convenience.We're also pleased that you enjoyed our prime location, with the park opposite and the variety of nearby restaurants, as well as the short walk to Queen Street, Sky Tower, and other attractions. Your positive feedback is truly appreciated, and we look forward to welcoming you back on your next visit to Auckland.Warm regards,Avani FOM

住宿方回覆: Dear Guest,Thank you very much for taking the time to share your stay experience. We are glad to know that you are satisfied with the location of the hotel and appreciate the artistic atmosphere of the small park opposite. As you mentioned, it is only a 5-minute walk from the hotel to Queen Street, and there are various shops along the way to meet your shopping needs. The rich selection of Chinese restaurants nearby, including noodles, hot pot and stir-fry, also provides you with a diverse food experience. I am glad to hear that you have found your favorite milk tea shop.We are committed to providing guests with a comfortable and convenient accommodation environment, and your affirmation is the greatest encouragement to our work. Looking forward to serving you again in the near future.warm regardsAvani FOM

住宿方回覆: Dear TimJacques,Thank you for taking the time to share your feedback with us. We’re glad to hear that you found your room to be relatively clean.We appreciate your comments regarding the facilities; as you mentioned, our building has a charming vintage character, and we strive to balance maintaining its historic essence while updating our amenities. Your input is invaluable as we continuously work to enhance our guest experience.We apologize for any inconvenience regarding parking. We understand that downtown parking can be challenging and appreciate your insight on this matter. We recommend future guests book parking in advance to secure the best rates.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future.Warm regards,Avani -FOM

住宿方回覆: Dear Guest,Thank you for your detailed feedback regarding your recent stay with us. We're pleased to hear that you found our room service, hygiene, and location satisfactory.​We appreciate your observations about the incline from the train station to our hotel and the importance of confirming a park view room during booking. Your insights will undoubtedly assist future guests in making informed decisions.​Regarding parking, we understand the concerns about limited spaces. In addition to our forecourt car park, we offer onsite parking spaces. Our Reception team is available to assist in allocating a dedicated space for an additional cost of $40 per night.​We hope to welcome you back in the future and provide an even more comfortable experience.​Warm regards,Avani FOM

住宿方回覆: Dear Oliver,Thank you for sharing your feedback regarding your recent stay with us. We truly value your input as it helps us improve and provide a better experience for all our guests.We're glad you found our location convenient and appreciated the value for the price. While we're pleased the facilities met your needs, we understand your concern about the room feeling dated and will take your comment into account as we plan updates to enhance our guests' comfort.Your feedback on our service is also noted. While no service was required during your stay, we aim to offer an exceptional experience at every point and will continue to strive for improvements.We hope to welcome you back in the future and provide an even better stay.Warm regards,Avani FOM

住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found your room spacious, enjoyed our environment, and appreciated our friendly service. Your kind words inspire us to continue delivering exceptional experiences. We look forward to welcoming you back on your next visit.Warm regards,Avani FOM

住宿方回覆: Dear Aizuodangaodemao,Thank you for sharing your feedback about your recent stay with us. We're delighted that you enjoyed our convenient location, the nearby supermarket, the view of the Sky Tower from your room, and our comprehensive facilities. It's also wonderful to hear that our front desk staff could enhance your experience with a room upgrade.​Regarding the in-room coffee capsule provision, we understand your perspective. While our current policy provides two complimentary capsules upon check-in, with additional capsules available at a nominal fee, we recognize that expectations can vary. Please know that we are reviewing our amenities to better align with our guests' preferences and enhance overall satisfaction.​We appreciate your valuable insights and hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Avani FOM

住宿方回覆: Dear Guest,Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed our spacious and comfortable rooms, as well as the convenience of being able to cook and do laundry during your stay. It’s also wonderful to know that you appreciated our central location and the nearby park.We appreciate your candid advice regarding nighttime activities in the area. Ensuring the safety and well-being of our guests is very important to us, and your feedback helps us provide valuable tips for future visitors.We hope to have the pleasure of welcoming you back on your next visit to the city!Best regards,Avani FOM

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear you appreciated the unique design of our hotel and found the room facilities suitable for your stay. It’s great to know you enjoyed the view of the Sky Tower and the nearby park — it’s one of our favorite features too!We also appreciate you mentioning the complimentary milk in the fridge; we’re sorry this wasn’t made clearer upon your arrival. It’s a small welcome gift we like to offer our guests, and we hope it added a nice touch to your experience.We hope to have the pleasure of welcoming you again in the future.Warm regards,Avani FOM

住宿方回覆: Dear Guest,Thank you for sharing your detailed feedback. We are glad you found our location convenient and appreciated the cleanliness of the room. However, we sincerely apologize for the issues you encountered during your stay.Regarding the kitchen supplies, we are sorry to hear about the poor maintenance and will ensure that our team addresses these concerns immediately. Your feedback is invaluable in helping us improve our services.We also apologize for the lack of communication regarding housekeeping services. As you booked a room without housekeeping, this is why the service was not provided during your stay. However, it was indeed our staff's oversight not to inform you about the procedure for disposing of garbage and how to obtain fresh towels and other consumables. We will reinforce our check-in procedures to ensure this information is clearly communicated to all guests in the future.As for the taxi service issue, we deeply regret the inconvenience caused. We take such matters seriously and will be contacting the taxi company to address the fare discrepancy. Please rest assured that we will remove their service from our preferred list to prevent this from happening to other guests.Once again, we apologize for the inconvenience and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind regards,Avani-FOM

住宿方回覆: Dear Guest,Thank you for your kind feedback regarding your recent stay at Avani Auckland Metropolis Residences. We're delighted to hear that you appreciated our central location and the proximity to Auckland's iconic Sky Tower. It's wonderful that you enjoyed the grand ambiance of our lobby and found comfort in the spacious two-bedroom suite with its ample living area.​Our two-bedroom suites, spanning 77 m², are designed to provide guests with a comfortable and spacious environment, featuring a fully equipped kitchen, laundry facilities, and a generous living and dining area .​We look forward to welcoming you back for another enjoyable stay.Warm regards,Avani FOM

住宿方回覆: Dear Guest,Thank you for sharing your lovely feedback with us! We’re thrilled to hear that you enjoyed our prime location, with easy access to the nearby park, Queen Street, the Sky Tower, and the Auckland Museum. It's great to know that your sea view room gave you the perfect glimpse of the harbor.We’re also pleased to hear that our in-room cooking and laundry facilities added convenience to your stay, and that you found the nearby supermarket and restaurant options so accessible. We truly appreciate your kind words and hope to welcome you back for another great stay soon!Warm regards,Avani-FOM

住宿方回覆: Dear Lizzier,Thank you for taking the time to share your feedback. We're delighted to hear that you found our central location convenient for shopping and appreciated the variety of dining options nearby, including the selection of Chinese restaurants.We apologize for any disappointment regarding the view from your Harbor Room. While some of our rooms offer unobstructed views of the Auckland Harbour Bridge, others may have partial views due to surrounding buildings. For your next stay, we recommend considering our Harbour Bridge King Room, which features uninterrupted views of Harbour . We're pleased that you found the room's interior satisfactory and the cleanliness up to standard. Your comfort is our priority, and we're glad we could meet your expectations in these areas.Thank you for recommending our hotel for transit stays. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience in the future.Warm regards,Avani FOM