品質飯店奧本希爾斯-底特律北部

This was not a good experience. Waited about 15 minutes+ to be told there was a fee for early check in by 2 hours. Both here and later, they seemed to prioritize phone calls over actual guests. While I waited, two kids were absolutely screaming and running wild in the lobby, which wouldn't be noteworthy except I think I saw them later with an employee in context that suggests they are related. When I came back to check in, the cover on the bed was filthy (see photos). I asked for a change and was told I couldn't change rooms because I "used" it by using the bathroom. I asked for the sheets to be changed then, waited an hour, no one came. When I went down again, (because the phone was broken) I was told only the cover needs to be changed because they don't change them. I did all for a full change repeatedly but he just kept explaining they only needed to change the cover. I had to leave though, and was just exhausted with dealing with the front desk at this point. The cover was changed when I got back, thankfully, but I'm still not sure about the sheets. All in all, I'm really glad I only stayed here one night.

Our little getaway was great - just what we needed. This hotel was located close to our daily excursions. The staff could not have been nicer & more accommodating! Thank you very much!!

The pool wasn’t open to the public. Ice and vending was locked on our floor so we had to go down to the lobby for ice and anything else we wanted. Only decaf coffee was available in the room.