亞特蘭大麗思卡爾頓飯店(The Ritz-Carlton, Atlanta)

Das Hotel macht einen düsteren Eindruck, insbesondere das Frühstückbistro. Es sollte mal einen Blick auf das Ritz-Carlton z.B. in Wien werfen.Hell und freundlich und mit einem wundervollen Frühstück (inklusive).

我住在這裏的時候被蟲子咬了 4 次，但我仍然沒有得到退款或糾正我永遠不會再住在這裏

For the price we paid for this room, I expected more. Everything was a charge.. microwave oven, internet, etc.... They should include everything in the price like other Hotels. Shouldn't be so picky about charging for everthing

The Ritz Carlton in Atlanta never disappoints and I stay here every time I’m in town. I have no complaints and will suggest that the elevator that was close to the executive suite on the 17th floor is serviced for the sound it made all throughout the night. We could hear it but I didn’t let it effect my stay, or this review. Fredrick with Valley is always a handsome face to greet me as well each time I stay, he’s so nice and accommodating as all of the staff is. Truly this Ritz is why I return to it each time I visit the ATL

Our server Thom in AG is a 5-Star employee and should be cloned! Bellman Steve went above and beyond due to the fiasco with P'tree being closed. Hama in housekeeping is a real gem, even offering to go to another floor for ice after her shift was over because the machine on floor 21 was inoperable. Room Service dinner left a bit to be desired. While the order was repeated correctly and delivered promptly, there were several errors and one of the servers who came to our room didn't speak English so it made communicating a bit difficult. Bellmen need to be told that paper room service menus no longer exist. We were handed a flyer by the front desk but no mention was made of the QR code being the menu there, either. We had to make a call down in search of one. Also, we were not instructed that we needed to use our key card anytime we used the elevator and not just from the lobby level. Sunday brunch buffet was very disappointing as it was basically a repeat of the menu and offered nothing special and exciting. Handheld shower head leaked badly at hose connection. Not being able to reach anyone at the only restaurant until they open for dinner at 5:30pm and not having anyone else capable of handling a reservation request is absurd! We left a message requesting to have the hostess call us upon her arrival with no response. Overall a nice stay but too many misses for a 5-star review

I would like to start by saying I’m very picky when it comes to hotels but The Ritz Carlton was super phenomenal and I have to say the manager Deron treated us with so much respect, kindness after having so much trouble getting to Georgia he went out of his way to accommodate my husband and I. After that we had the opportunity to meet Amina’s who was the greatest very professional and very kind. I would like to say that this is the place where I will stay every time I’m in that area. Thank you Deron and Amina it was the greatest experience I ever had in a hotel thanks to the two of you.