Verified traveler
2021 年 11 月 25 日
This was my second awful stay at this hotel so I'll be going elsewhere now.
I've stayed happily at this hotel many times but unfortunately on last 2 occasions I've been shunted into the annexe hotel down the road.
In this stay, my room (312) had 2 windows and neither had a curtain (just a net curtain!), the carpet showed no sign of being cleaned in recent months, the toilet had a machine attached that make an absolute racket when flushed (or just randomly in middle of night), no replenishment of toiletries, I wasn't provided with a key to outside door by night porter so had to ask him to escort me down road and use his master key, and walls were so thin I could hear every word of conversations in neighbouring room (even when reception came to check occupant was OK as he hadn't been seen all day!).
My previous stay was in room 327, directions only go up to 326!, the TV was broken and couldn't be fixed, curtains were very thin and let in light, carpet was dirty and some hideous stains on side of bed, no replenishment of toiletries (after a 10 minute wait at reception, I was supplied with 2x shampoo after asking for shower gel)
Car parking has always been an issue but I managed to get a space one of the nights this time - it seems as though people are voting with their feet.
The pub and food is great, I'm reluctant to stay elsewhere but I won't risk being sent to the completely unsatisfactory annexe again.
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