地瓦尼卡拉維爾飯店的評論

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的回饋。我們很高興得知您覺得我們飯店位置便利，客房和大廳舒適宜人。對於由此造成的不便，我們深表歉意。我們已將您的意見告知我們的團隊，並致力於不斷提升賓客體驗。我們非常重視您的回饋，並希望未來有機會再次歡迎您。此致，Divani Caravel 團隊。

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的詳細回饋。我們很高興得知您喜歡我們便利的地理位置、舒適的床鋪以及豐富的早餐選擇。非常感謝您對客房和設施的評價。對於衣櫃方面的疏忽，我們深感抱歉，並已與客房服務團隊溝通，以確保及時糾正。我們重視您的建設性意見，並希望在不久的將來能再次歡迎您，為您提供更愉悅的住宿體驗。此致，Divani Caravel 團隊。

住宿方回覆: Dear Yuri, thank you very much for taking the time to share your feedback regarding your stay. We are delighted to hear that you found your room and bed spacious and comfortable, and that you enjoyed the amenities provided.We are especially pleased that you had a positive experience with our room service and appreciated the variety available throughout the day and late at night. Your kind comments are truly appreciated and will be shared with our team.We look forward to welcoming you back to Divani Caravel for another enjoyable stay.Kind regards, The Divani Caravel Team.

住宿方回覆: Dear Bishengke, thank you very much for taking the time to share your experience with us.We are delighted to hear that you were pleased with the overall atmosphere of our hotel, as well as with our facilities, cleanliness, and attentive service. We are also glad that you enjoyed the dining experience at our rooftop restaurant — your kind words are greatly appreciated.We regret, however, that your rest was disturbed by street noise during the night. Please accept our sincere apologies for the inconvenience. We sincerely hope that this isolated incident won't deter you from returning to our hotel in the future.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards, The Divani Caravel Team.

住宿方回覆: Dear Guest, thank you for taking the time to provide your feedback regarding your recent stay with us. While we are pleased that you acknowledged the recent renovations to our lobby area, we are sorry that the condition of the guest rooms fell short of your expectations. Kindly be reassured that we follow very strict hygiene standards and protocols and collaborate with a pest control company which operates monthly to prevent and eliminate pests. This is not reflective of the standards we aim to uphold. In the case that we are notified by a guest for a suspicion of insect, we call the pest control company which reacts immediately and proceeds with the necessary actions.We do thank you for your feedback and hope to welcome you back to our premises in the future for a brand new experience in our hotel. Sincerely, The Divani. Caravel Team.

住宿方回覆: Dear Guest, thank you for taking the time to share your feedback. While we are pleased to hear that you appreciated our service and found our staff to be enthusiastic and welcoming, we are truly sorry to learn that aspects of your room did not meet expectations.Please accept our sincere apologies for the cleanliness issues you experienced. This is certainly not reflective of our usual standards, and we have already addressed this with our housekeeping team to ensure such oversights do not occur again.We would also like to kindly note that it would have been very helpful if you had informed us at the time of the issue. We always encourage our guests to reach out to us during their stay so we can take immediate action to resolve any concerns and ensure a comfortable experience.Your input is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved visit.Kind regards, The Divani Caravel Team.

住宿方回覆: Dear Zong Lei, thank you so much for your wonderful feedback! We're truly delighted to hear that you enjoyed the vintage charm of the room and that our team—especially the reception and doorman—made your stay more comfortable and memorable. It’s great to know that our breakfast gave your mornings a good start, and that you enjoyed exploring the local cuisine nearby!Your kind words mean a lot to us, and we're so happy to be your top choice for a city getaway. We hope to welcome you back very soon for another memorable stay!Warm regards, The Divani Caravel Team.

住宿方回覆: Dear Sardor, thank you for taking the time to share your impressions of your recent stay with us. We are pleased to learn that you were satisfied with the quality of our accommodations, dining, and overall service, and we are especially gratified by your recognition of the professionalism of our colleague who assisted you at check-in.It is, however, with sincere regret that we note your less favorable experience at the time of your departure. Please accept our apologies for any shortcoming in courtesy you encountered. We have addressed this matter with our reception team to ensure that the high standards of service for which we aim are consistently maintained.Your feedback is invaluable to us, and we thank you for bringing this to our attention. We very much hope to have the privilege of welcoming you again in the future and of providing you with an entirely seamless experience. Sincerely, The Divani Caravel Team.

住宿方回覆: Dear Guest, thank you so much for your wonderful review! We’re thrilled to hear that you had such an amazing experience at Divani Caravel! Our team takes great pride in making every stay special, and we’re so happy you enjoyed the location, service, and little birthday surprise! Your happiness is our greatest reward, and we can’t wait to welcome you back for another unforgettable experience! Sincerely, The Divani Caravel Team.

住宿方回覆: Dear Guest, thank you very much for sharing your feedback. We are delighted to hear that you appreciated our service, the early check-in arrangement, the complimentary breakfast, and the cleanliness of your room.We also appreciate your suggestions regarding menu variety and the inclusion of bidets. Guest feedback like yours is invaluable in helping us continually improve our offerings.It is wonderful to know that you would recommend our hotel, and we hope to have the pleasure of welcoming you again on a future visit.Kind regards, The Divani Caravel Team.

住宿方回覆: Dear Guest, thank you for taking the time to share your feedback. We are pleased to hear that your stay at the Divani Caravel Hotel was enjoyable and that you appreciated our convenient location, nearby coffee shops, and the rooftop pool with its exceptional views of Athens and the Parthenon.We would be honored to welcome you back in the future and provide another memorable stay.Kind regards,The Divani Caravel Team

住宿方回覆: 尊敬的賓客，感謝您抽空與我們分享您近期入住體驗的詳細感受。我們很高興聽到您對我們酒店的整潔、舒適的寢具和安靜的環境表示讚賞。同樣令人欣慰的是，您有機會欣賞雅典衛城的美景—事實上，高層客房更能讓您從獨特的視角欣賞這座城市的歷史之美。感謝您就早餐選擇和整體設施提出的回饋。我們致力於提供均衡且令人滿意的早餐體驗，但我們理解每個人的期望各不相同，因此我們會在審核早餐時參考您的意見。添加蜂王漿蜂蜜是我們努力融入當地傳統元素的一部分，但我們理解它並非適合所有人。關於您對飯店整體特色的評價，我們尊重您的意見。我們的飯店在雅典具有重要的歷史意義，多年來得到許多當地賓客的認可，我們深感自豪。雖然我們可能沒有提供奢華的設施，但我們致力於為所有入住的客人提供始終如一的品質、便利的地理位置以及熱情專業的服務。再次感謝您的寶貴回饋。我們希望未來能再次歡迎您。此致，Divani Caravel 團隊。

住宿方回覆: Dear Juana Me, thank you very much for your time and for giving us the opportunity to respond.We were pleased to confirm your reservation for two nights. Upon your arrival, you expressed a wish to change rooms, as you found the one allocated to be too small.We would like to inform you, as our Manager also mentioned, that as a gesture of hospitality and goodwill, we had already upgraded your booking with a double upgrade from Essential Room to an Executive Room with a view of the Acropolis. However, you preferred not to keep that room.Following this, we showed you two additional rooms on the 5th and 2nd floors, but you declined both options as well.During your visit, you showed our team a photo of a suite. Kindly note that your booking was not for a suite category but for our Essential Standard room type. Even though your attitude toward our staff was challenging at times, our reception team remained fully professional and did their best to accommodate you. The Manager also offered a special discounted rate for a suite upgrade, which you declined, requesting the suite free of charge. Unfortunately, this was not possible. Similarly, as your reservation was non-refundable, a refund could not be issued in accordance with the booking policy.We are truly sorry that our efforts to accommodate your requests were not appreciated, and that you decided to leave the hotel without using your reservation.Nevertheless, we sincerely hope to have the opportunity to welcome you back to our hotel on your next visit to Athens. Sincerely, The Divani Caravel Team.

住宿方回覆: Dear Guest, We would like to express our sincere appreciation for your feedback and for taking the time to share your comments regarding your recent stay with us. For more than 60 years, Divani Caravel Hotel has been dedicated to providing an exceptional hospitality experience, ensuring that every guest enjoys a comfortable and pleasant environment.We are genuinely sorry to learn that your experience did not fully meet your expectations. Please be assured that our team is always available to assist guests promptly, and we encourage them to reach out to us during their stay so that we may immediately address and resolve any concerns.Following your remarks, we reviewed our records and found no report or request submitted to our Front Desk during your stay. Had we been informed of any inconvenience, we would have been pleased to offer assistance and, should you have agreed, a room change to ensure your comfort.We would also like to mention that your accommodation faced Vassileos Alexandrou Avenue, where the hotel is located. The room is recently renovated and belongs to a higher category than the one initially reserved. Although you had booked an Essential Room, we extended a complimentary upgrade to a Superior Room as a gesture of goodwill and to enhance your experience.Regarding the room rate, please note that prices vary according to factors such as daily occupancy levels, hotel classification, and available amenities. As your reservation was made directly via our online booking system, the rate and room details were clearly displayed and confirmed prior to your arrival.We greatly value your feedback, as it enables us to further improve our services. We sincerely hope to have the opportunity to welcome you again in the future.Kind regards,The Divani Caravel Team.