雅典ERMASS的評論

住宿方回覆: Thank you very much for taking the time to share your detailed feedback.We are delighted to read that you enjoyed the spacious, clean, and well-equipped room, as well as our convenient location close to the metro station. It is always wonderful to know that our guests had a comfortable stay and appreciated the amenities provided.We also appreciate your honest comments regarding the entrance, front desk area, and the surrounding neighborhood. Your feedback is very important to us and helps us understand our guests’ experience better. While our building is fully renovated and modern inside, the area is part of the historic center of Athens, where many older buildings are located, which is quite common in central city areas.We are very happy that overall you had a pleasant stay with us, and we hope to welcome you again on your next visit to Athens.Kind regards,The Ermass Team

住宿方回覆: Thank you very much for your review and for your kind comments about the facilities and the equipment of the apartment.We are pleased to know that you enjoyed the amenities such as the kitchen, microwave, coffee machine, and refrigerator, and that you had a comfortable stay overall. We also appreciate your comments regarding the surrounding area, and we are glad that despite this, you found our property great.We hope to have the opportunity to welcome you again in the future.Kind regards,The Ermass Team

住宿方回覆: 非常感謝您詳盡的回饋。我們很高興得知您對入住體驗感到滿意，尤其讚賞飯店的清潔程度、24小時接待櫃檯服務、現代化設施以及擁有優美景緻的屋頂露臺。得知賓客對我們飯店的舒適度和用心付出表示認可，我們倍感欣慰。關於週邊環境，我們理解您的擔憂。如同任何大城市中心一樣，我們建議賓客注意保管好個人物品，尤其是在人流密集的區域。儘管如此，我們飯店仍提供24小時接待櫃檯服務和保全措施，確保賓客始終感到安全無虞。我們衷心感謝您的評價，並期待您下次光臨。

住宿方回覆: Dear Guest,Thank you for sharing such a detailed and thoughtful review. We are pleased to hear that you enjoyed the comfort and equipment of our rooms, as well as the convenience of our on-site laundry facilities. It is also great to know that the cleanliness and location contributed positively to your stay.Your comments regarding the neighborhood are appreciated. As you noted, being in the city center of a major European capital comes with both excellent accessibility and a more urban environment. We are glad our 24-hour front desk and secure entry system helped you feel comfortable throughout your visit.Thank you again for your feedback. We hope to have the opportunity to welcome you back.

住宿方回覆: Thank you so much for your wonderful feedback! We’re delighted to hear that you found the apartment fully equipped, thoughtful in its amenities, and conveniently located. It’s great to know that even during a short transit stay, you felt comfortable and well taken care of.We’re especially happy to hear that you would consider staying with us again—next time, we hope you’ll be able to enjoy ERMASS for a bit longer. Right where the energy of a big city meets the charm of its historic character, we aim to offer a space where guests can truly feel at home.We look forward to welcoming you back to Explore, Recharge, Live Athens.Kind regards,ERMASS Team

住宿方回覆: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our excellent service and found your stay to be great value for money. It means a lot to us that you would recommend ERMASS to your friends.We’re especially happy to hear that our front desk team made you feel welcome and that your room had everything you needed for a comfortable stay. Providing warm hospitality and thoughtful amenities is at the heart of what we do.We look forward to welcoming you back on your next visit to Athens.Explore, Recharge, Live Athens.Kind regards,ERMASS Team

住宿方回覆: 非常感謝您詳盡周到的評論。我們很高興得知您認為我們酒店在性價比、便利性和地理位置方面都非常出色。我們很高興聽到您對我們舒適的客房、客房內設施以及靠近雅典主要景點的便利性表示讚賞。您向其他旅客，尤其是來自中國的旅客的推薦，對我們意義重大。我們非常感謝您的支持，並希望在下次訪問雅典時再次歡迎您。此致，Ermass 團隊

住宿方回覆: Thank you very much for your kind feedback. We’re delighted to hear that Thanos at the front desk made your check-in quick and pleasant, and that you enjoyed a clean, tidy, and quiet room.We’re happy to know you had a pleasant two-night stay and truly appreciate you choosing ERMASS. We hope to welcome you back again in the future.Kind regards,ERMASS Team

住宿方回覆: Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a great stay with us. It’s fantastic to know that you found our front desk team friendly and helpful — we’re truly proud of their dedication to making every guest feel welcome.We’re also very glad that you enjoyed your comfortable, well-equipped room and appreciated our central location, just a short walk from the Acropolis and many of Athens’ highlights. Our aim is always to provide both comfort and convenience for an unforgettable experience.We can’t wait to welcome you back to ERMASS Modern Living Apartments on your next visit to Athens!

住宿方回覆: 非常感謝您的精彩評價！我們很高興得知您喜歡這次入住體驗，並對公寓的舒適度、設備齊全的小廚房以及便利的地理位置感到滿意。同時，我們也欣慰地得知我們的團隊給您留下了良好的印象——您的讚揚是我們不斷努力、力求為您提供最佳體驗的動力。期待您下次光臨雅典時再次入住！

住宿方回覆: Thank you very much for taking the time to share your feedback. We’re glad to hear that you enjoyed the comfort of your apartment and found our location convenient for accessing public transportation.We truly appreciate your comments regarding the neighborhood. Omonia is one of the most historic and central areas of Athens — a district that has been evolving and improving in recent years. While it can feel lively and urban at times, it offers quick access to many of the city’s main attractions, shops, and restaurants.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you again for an even more enjoyable stay in the heart of Athens.Explore, Recharge, Live Athens.Kind regards,ERMASS Team

住宿方回覆: Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness, spacious layout, and comfort of your room, as well as our convenient location close to major attractions and shopping areas.It’s especially rewarding to know that our team’s friendliness and helpfulness made a positive impression—we’re very proud of them. We’re happy to hear you had such a satisfying stay with us.We hope to welcome you back to ERMASS again soon.Kind regards,ERMASS Team

住宿方回覆: 親愛的 Ling，非常感謝您與我們分享您的入住體驗。我們很高興聽到您在 ERMASS 的住宿體驗非常愉快，尤其喜歡我們屋頂空間清新的空氣和輕鬆的氛圍，以及附近麵包店的便利性。很高興您欣賞這些亮點。我們也非常重視您對週邊環境的評價。奧莫尼亞是雅典歷史悠久的中心城區，大都會的活力與歷史的魅力在此交相輝映。雖然該地區正在發展，但交通便利，可輕鬆前往雅典衛城、蒙納斯提拉奇和國家考古博物館等主要地標。為了讓您安心，請放心，我們提供全天候保全服務，確保您擁有安全舒適的住宿體驗。您的回饋非常寶貴，我們期待您再次光臨，享受另一次難忘的體驗——探索、充電、生活雅典。此致，ERMASS 團隊

住宿方回覆: Thank you for taking the time to share your experience with us.First and foremost, we sincerely apologize for the inconvenience you experienced regarding the hot water. We completely understand how frustrating it must have been to wait multiple times, especially late at night, and not be able to shower or rest comfortably. This is certainly not the level of service or comfort we aim to provide.The issue you encountered was due to a temporary technical malfunction affecting the hot water supply on that floor. However, this does not excuse the delay in resolving the matter or the fact that you had to come down to the front desk multiple times. We are especially sorry that you could not find a staff member at one point — this is not in line with our 24/7 reception policy, and the matter has already been addressed internally with our team.We are glad that the room change resolved the issue and that you were finally able to enjoy a proper hot shower. At the same time, we truly regret that the inconvenience affected your sleep and overall experience.Please rest assured that the technical issue has been fully checked and resolved to ensure it does not happen again.We genuinely appreciate your feedback, as it helps us improve. We hope you will give us another opportunity in the future to provide you with the seamless and comfortable stay we strive to offer all our guests.Kind regards,ERMASS Team