I loved our stay at Tanoak hotel. Away from the hustle and bustle of the city, one can relax and unwind. The hotel service was amazing. Breakfast and dinner was amazing with a large variety to choose from. The pool area is great and there is a shuttle to the private beach area which has bars and restaurants.
القرية مطلة على البحر والإقامة بها جيدة جدا - حمامات السباحة متنوعة وتناسب جميع أفراد الأسرة - صالة الطعام جيدة وتقدم وجبات لذيذة - مشروبات ساخنة وباردة - فريق العمل متعاون - مستوى النظافة جيد جدا - شكرا لجميع العاملين بالقرية على حسن الإستقبال والضيافة
Pros - The hotel is perfect for relaxation. If you're a couple looking to spend a relaxing time near Cairo, this is a great choice. - The room view was amazing; you'll enjoy the green spaces and the lake. - The hotel is very clean, and the housekeeping team was excellent. - They have a heated pool, which is great during winter. - All the staff were polite and respectful. - The food tasted great. Cons - There are no activities on-site, but they provided us access to the Grant Hotel, which has night shows. - There is not much variety in the food, especially for breakfast. - The heated pool is very small. Thanks to all the staff, especially Mr. Wael from Reception, and Ali and Ahmed from the restaurant.
The hotel amenities were quite good enough to stay inside without going somewhere else. I am really admired by the front desk officers, cleaning, pool and aqua staff who were supportive and friendly ppl.
The only neutral comment is that the food was normal and location is not by the sea side.
Terrible Service and Discrimination - Do Not Stay Here at Any Cost, Especially if You're a Foreigner Because They Will Judge You by Your Looks! My stay at this hotel was terrible. As a Lebanese tourist, I expected good service, but I faced discrimination and neglect the entire time. 1. Discrimination: The staff treated us very badly and unfairly. They were rude and seemed to judge us for no reason. 2. Food Poisoning: My cousin got very sick after eating the food from the hotel. The staff did not care at all and did not offer any help, which is unacceptable. 3. No Help: When we asked for help with my cousin's sickness, the staff ignored us and showed no sympathy. 4. Bad Check-out: When we tried to check out, we had to wait 4 hours to speak to a manager about our problems. In the end, they dismissed us and did nothing to solve our issues. The staff at this hotel is rude and unprofessional. They don't respect their guests at all. We experienced a lot of stress!! Avoid this hotel at all costs! Our experience was awful from beginning to end.
TtareksaadiWhat a beautiful stunning trip, I've been here for 3 days and I was shocked how beautiful, amazing this hotel is I have no expectations whatsoever but I loved the design of the Resort and how trees are everywhere and how the pool feels natural and the flow was dynamic all over the place. This really made my experience much better, the staff was quite good as well. Breakfast was great in many items but not all. The sea view was fabulous, I did a massage too which was a 10 except that the specialist was not talking English nor Arabic. Hotel is always taking care of everything didn't found any issues and I'll remember this stay for my entire life. And because of this trip. I'll choose Stella again in different cities ✅