靠近阿斯圖里亞斯Inicio Ruta Bosque Mual / Moal的飯店

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.

We have been coming to Spain for over 27 years and during this time we have stayed in some good hotels and some where we have questioned the 5 star rating. Our tour of Northern Spain concluded with 2 nights in Palacio de Luces which is possibly the best hotel we have ever stayed in across Spain. There has clearly been huge inves**ent across all areas. Our room was immaculate and the quality of furnishings surpassed many of the 5 star hotels we have stayed in. The views from the public areas are stunning,made more impressive by the floor to ceiling glass screens. We would normally dine out but having sampled the restaurant on our first night we rebooked for a second night. The food was superb and the staff all took real pride in delivering great service. Last but not least the spa area looks like it was built yesterday. It is immaculate, peaceful and a wonderful addition for guests tired after a day exploring the local towns which are very hilly! ( comfortable shoes are a must). Thank you to all the wonderful staff. Your hotel is an absolute gem which we are delighted we stumbled upon.

Para ser un hotel 4 estrellas, no está a la altura. Habitaciones pequeñas, mobiliario muy estropeado. Primera vez que paso frío en un hotel, en febrero y la cama sólo con sábanas y una manta fina en el armario por si tienes frío. La calefacción no funcionaba. Camas incómodas, se notan los muelles y sólo disponen de una almohada baja, sin posibilidad de tener dos tipo de almohada según el gusto. Y juntan dos camas para hacer una de matrimonio pero sin frenos por lo que se separaban una de la otra. Desayuno cutre, no quedaba casi de nada y tampoco reponían con frecuencia, zumos de bote, café aguado. Si tuviera menos estrellas no estaría mal pero el nivel que dicen tener, no lo tienen por ningún lado.

獨特的景色和位置。陽光大樓。寬的房間。舒適的牀。可接受的早餐和餐廳。早餐沒有空間給你服務,人們過來。停車場是戶外的,停車場是誰。這是個未決的任務,不再是你沒有客人的地方,而是這樣的人車的速度很困難,不給你打門。絕對是個人缺少,很少,而且是全部的。“正常”出入酒店的出入口是通過咖啡館,在進入維爾京和基督山洞的水平上,而問題在於它在19點關門,如果你和有流動問題的人一起去,他不能用樓,只需要到大道和晚上的接待站,他們必須立刻在咖啡館的旁邊,直接到上面的那邊。另外還有一家小型咖啡館或酒吧,下午6點開門,由接待人員服務。簡要說:快的住和易於解決的客房,請更個人。

From the moment we walked in the door, we had an amazing experience at Barceló Oviedo Cervantes. Parking was as easy as could be in a nice lot connected to the hotel. The person at reception was so personable and helpful and we even got an unexpected room upgrade. The room was spacious, well-designed and comfortable - including a huge tub with jets in the large bathroom (with a sliding door that allowed for privacy). I’m also used to paying ridiculous prices for wine at a hotel so was very pleasantly surprised when I learned at checkout that the one I had charged to my room was only about 4€. The hotel is perfectly located close to the shops, restaurants and amazing park, and reasonably quiet for being on a busy street. I would not hesitate to stay there for future visits to Oviedo.