靠近阿斯圖里亞斯Braña de Bustacu的飯店

酒店..舒適的清理特殊待遇和非常個人的人。讓你感覺自己家裏吃的不錯,充足的食物。我們已經來了幾年了...我們會重複.....一對,,,,漢堡

酒店在一座可愛的建築中,以前是修道院。我們的房間很現代,很舒服。不幸的是,酒店的服務不如應該的。酒吧工作人員手無寸鐵。我們吃晚餐和早餐的餐廳沒有組織。我們坐了25分鐘的晚餐,任何人都可以提供服務甚至水。每個人似乎都在匆忙中,沒有明確的領導。令人失望。

We have been coming to Spain for over 27 years and during this time we have stayed in some good hotels and some where we have questioned the 5 star rating. Our tour of Northern Spain concluded with 2 nights in Palacio de Luces which is possibly the best hotel we have ever stayed in across Spain. There has clearly been huge inves**ent across all areas. Our room was immaculate and the quality of furnishings surpassed many of the 5 star hotels we have stayed in. The views from the public areas are stunning,made more impressive by the floor to ceiling glass screens. We would normally dine out but having sampled the restaurant on our first night we rebooked for a second night. The food was superb and the staff all took real pride in delivering great service. Last but not least the spa area looks like it was built yesterday. It is immaculate, peaceful and a wonderful addition for guests tired after a day exploring the local towns which are very hilly! ( comfortable shoes are a must). Thank you to all the wonderful staff. Your hotel is an absolute gem which we are delighted we stumbled upon.

Hotel céntrico y cómodo, cercano al puente romano, en la plaza del pueblo, junto al Ayuntamiento. En la trasera hay un parking grande pero es de pago hasta el sábado al mediodía, aunque hay zonas cercanas para aparcar gratuitamente. El personal de recepción es agradable. La habitación muy amplia y decorada con gusto, parece renovada, un baño grande con ducha y bañera gigante. Las almohadas son cómodas y la cama grande pero en el centro había cómo una diferencia de altura, es posible que lo formaran 2 colchones de diferente grosor o 2 somieres con el ajuste de las patas diferentes. También dispone de un sofá que se convierte en cama. Las persianas tienen tecla de subida y bajada automática. Tv grande con muchos canales. En el baño, en la zona de espejos hay poca iluminación y es escasa para maquill**** o ver con nitidez la cara.... El desayuno variado con fruta, yogures, cafés e infusiones, zumo y bollería industrial pero sabroso y embutido. No hay huevos, ni bacon ni similar, pero está bien y es suficiente para salir desayunado del hotel. Si vuelvo por la zona repetiré. El hotel dispone de bar y restaurante, que tiene buena pinta, con terraza, y se ve frecuentado por los lugareños.

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.