阿斯塔納華美達飯店的評論

住宿方回覆: Dear Wanwanqianqian,Thank you for your review and high rating. We are pleased to know that overall your stay was enjoyable. We also appreciate your comment regarding the breakfast and will certainly take it into consideration.We look forward to welcoming you again!Kind regards,Ramada by Wyndham Astana Team

住宿方回覆: Dear Guest User,Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the cleanliness of our rooms, the amenities, and the level of service — this is very important to our team.At the same time, we sincerely regret that you experienced discomfort due to air quality when the windows were open. Indeed, at certain times and depending on the room’s location, the impact of city traffic may be more noticeable.We will certainly take your comments into account and consider possible measures to improve our guests’ comfort, including providing additional recommendations at check-in and offering rooms on higher floors or facing the inner courtyard whenever possible.We would be delighted to welcome you again and will do our best to make your next stay as comfortable as possible.Sincerely,Ramada by Wyndham Astana Team

住宿方回覆: Dear Guest,Thank you for taking the time to share such a thoughtful review of Ramada by Wyndham Astana. We truly appreciate your recognition of the hotel’s historic significance and renovation, and we are glad that you enjoyed the unique atmosphere of our property.At the same time, we value your comments regarding cleaning efficiency. Please rest assured that your feedback has been shared with our housekeeping team as we continuously work to improve our service standards.We look forward to welcoming you again and providing an even more comfortable stay.Sincerely,Ramada by Wyndham Astana Team

住宿方回覆: 尊敬的Evgeniya女士：感謝您再次選擇阿斯塔納溫德姆華美達酒店，並抽出寶貴時間分享您的入住體驗。我們很高興您對我們美味的早餐、乾淨整潔的客房和熱情友好的員工表示讚賞。對於雙人套房和客房服務造成您的不便，我們深表歉意。您的回饋已轉達給客房部經理，以確保類似情況不再發生。感謝您一直以來對我們的支持，我們將努力改善服務。期待您的再次光臨，我們將竭誠為您提供舒適的入住體驗。此致，阿斯塔納溫德姆華美達飯店團隊

住宿方回覆: Dear Guest,Thank you very much for your kind feedback. We are truly happy to hear that you found your stay good in all aspects. Your positive words are a great motivation for our entire team, and we look forward to welcoming you back again soon.Sincerely,Team of Ramada by Wyndham Astana

住宿方回覆: Dear Guest,Thank you very much for taking the time to leave such a detailed and thoughtful review.We are truly delighted to hear that you enjoyed our convenient location, well-equipped rooms, and comfortable amenities. Your kind words about our staff and service are especially appreciated — we strive to make every guest feel welcome and cared for, and it’s wonderful to know we succeeded during your stay.We’re also glad that our breakfast and recreational facilities met your expectations. Your feedback is a great motivation for our entire team to continue delivering excellent experiences to all our guests.We hope to welcome you back to Ramada by Wyndham Astana in the near future!Warm regards,Ramada by Wyndham Astana Team

住宿方回覆: Dear Dahai,Thank you very much for your thoughtful and detailed review!We’re glad you appreciated the cleanliness, décor, and especially the friendliness of our team. Although the building holds historical value, we continuously work to ensure a comfortable and welcoming atmosphere for all our guests.It’s also great to know that our quiet and central location added to your sense of comfort and safety.We look forward to welcoming you again at Ramada by Wyndham Astana!Warm regards,Ramada by Wyndham Astana Team

住宿方回覆: Dear Guest,Thank you so much for your kind words!We’re delighted to hear that you enjoyed the clean and comfortable room, the peaceful surroundings, and especially our breakfast. We're glad the omelette was a hit — our chef will be happy to hear that! 🍳We truly appreciate your recommendation and look forward to welcoming you back to Ramada by Wyndham Astana in the future.Warm regards,Ramada by Wyndham Astana Team

住宿方回覆: 尊敬的賓客，感謝您對阿斯塔納溫德姆華美達酒店的精彩評價。我們很高興您對飯店的品質感到滿意，並認為飯店位置便利，前往市中心交通便捷且價格實惠。得知您認為我們飯店物超所值，我們倍感欣慰。期待您的再次光臨！此致，阿斯塔納溫德姆華美達飯店團隊

住宿方回覆: Уважаемый гость,Благодарим вас за столь подробный отзыв. Нам приятно слышать, что вы отметили удобное расположение отеля, достойный завтрак и чистоту белья и полотенец. Вместе с тем, мы приносим извинения за неудобства, с которыми вы столкнулись во время уборки номера и пользования ванной комнатой. Ваши замечания по поводу уборки, диспенсера мыла, отсутствия шторы, а также состояния матраса уже переданы ответственным службам для оперативного устранения.Мы искренне ценим вашу обратную связь, так как именно она помогает нам становиться лучше. Надеемся, что при следующем визите мы сможем оправдать ваши ожидания на все 100%.С уважением,Команда Ramada by Wyndham Astana

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的回饋。我們很高興您喜歡我們便利的地理位置以及這座歷史悠久的蘇聯時期建築的獨特魅力。您關於早餐和甜點選擇的意見我們已認真記錄。對於甜點未能如期補充，我們深表歉意——我們一定會與餐飲團隊溝通此事，以確保您下次入住時獲得更好的體驗。我們期待您的再次光臨，並竭誠為您打造更愉悅的入住體驗。此致，阿斯塔納溫德姆華美達飯店團隊

住宿方回覆: Thank you for your kind feedback!We’re delighted to hear that you enjoyed the spacious rooms and hotel facilities — especially the comfort of your stay. We appreciate your comment regarding breakfast variety and will certainly take it into consideration as we continuously work to improve our services.Looking forward to welcoming you back again soon!Warm regards,Ramada by Wyndham Astana Team

住宿方回覆: Dear Guest User,Thank you for choosing us and for sharing your feedback. We are pleased to hear that you enjoyed your stay, and we sincerely appreciate your kind words. We look forward to welcoming you again in the future.Sincerely,Ramada by Wyndham Astana Team

住宿方回覆: Dear Guest,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our complete facilities, convenient central location, and complimentary buffet breakfast. It’s great to know that the service and the surprise fruit amenity made your stay even more pleasant.We truly appreciate your recommendation and will be happy to welcome you back on your next visit to Astana.Sincerely,Ramada by Wyndham Astana Team