聖瑞吉斯阿斯彭度假村

Our summer stay (August '24, 3 Nights) at The St. Regis Residences in Aspen, Colorado, was nothing short of extraordinary. We stayed in a luxurious three-bedroom residence that perfectly balanced comfort and elegance, offering stunning mountain views and top-of-the-line amenities. From the moment we arrived, the exceptional service made us feel welcome and pampered, with Jocelyn, Jennifer, Matthew, and Conner providing personal attention that made our trip truly special. My three daughters absolutely loved the experience, from the cozy fireplaces to the free bicycles we used to explore Aspen. The central location allowed us to easily access the vibrant downtown, and the concierge team helped us arrange everything from hiking adventures to dining reservations. The St. Regis Residences provided us with an unforgettable blend of relaxation, luxury, and personalized care. Gino M.

I reached out to the hotel with a query in advance but didn't hear back even with follow up and ended up escalating to my Marriott Ambassador to prompt an answer. The hard product is pretty nice and there are a few special touches which are especially appreciated in light of the hotel not charging a resort fee, however management should be accountable for the lack of training and quality control over the service levels. Upon check in I met with a gentleman who had very poor spoken English and the language barrier was substantial. I say this as someone who has lived in multiple countries with English as a second language and been an English tutor for years. The additional time spent trying to clearly enunciate was unlike anything I've seen over my extensive international travel. The St Regis butler service is known for two major things, packing/unpacking luggage and serving hot beverages. It was fortunate I didn't have need for the first service as that was never offered to me. The two times I called for hot beverages they wanted to charge me room service for them and had no idea that this was a butler offering. The butlers were also ill informed about the hours of afternoon tea as well as the need to reserve at least a day in advance to set expectations. They were however endlessly trying hard and it was clear that where their service fell short, it was not to do with their work ethic, but simply because they've not been adequately trained. The suite I had had stained sheets and a bathroom tv remote that didn't work. The elite breakfast used to cover the cost of two continental breakfasts excluding tax and tip. With the raised prices at breakfast, you can't even get the price of two continental breakfasts per room. When you spend $23k+ and 100 nights at a hotel chain to maintain Ambassador status and they can't even extend their own promised included continental breakfast, I'd be curious to understand how they expect guests to stay loyal. The spa was a continued theme of service disappointment. The spa is newly renovated and prices are steep. I was looking forward to taking advantage of the facilities and making a day of it to try to get bang for my buck. At dinner, the night before my treatment, I was called by the spa to be advised that there was no water at the spa and while my treatment could go ahead, the facilities would be unavailable. I expressed my disappointment and was offered a chance to re-book but as I was only there for one more day, that was the only opportunity. So I made new plans for the day. Lo and behold when I checked in shortly before my spa treatment was due to start, it transpired that the facilities were working well and despite knowing I wanted to make use of them, they did not call me to advise they got them working again. This left a really bad taste in my mouth. The hotel did not consider it warranted to contact me about the disappointments when I outlined them in the hotel survey so it's clear

Received an extremely impersonal email from the hotel saying that our November 2024 reservation would be cancelled due to the hotel being closed for "maintenance" during our dates of stay. This stay was part of a longer vacation we had been planning for several months. Offered no additional compensation and barely an apology for this extreme inconvenience, other than to re-book at an inferior property at the suspiciously inflated rates. I would never consider staying at this property ever again simply based on how this was handled.

The hotel property is absolutely beautiful. You are overlooking the mountain if you have the right room and there’s a beautiful courtyard with flowers and hummingbirds no complaints. The prop is impeccable. The shuttle service guys are wonderful as well as the front desk. People are fabulous. The restaurant needs improvement as far as service is concernedslowest service ever wrong food comes out might take an hour and a half just eat breakfast unfortunately did not have time we had an appointment, but the breakfast took forever due to slow service

到目前為止，這次入住還沒有達到我們對阿斯彭瑞吉酒店的期望... 2024 年 1 月 19 日 — 星期五 • 這是我第 27 次入住，雖然不是每次都來這家酒店。通常的住宿時間是五到六晚，通常是六晚，所以我們確實認為自己是常客。 • 雖然我們第一晚入住時間接近凌晨3 點，但他們很清楚，如果我們沒有出現，他們將向我們的信用卡收取約1700 美元的費用，另加稅一晚的錯過住宿費用，所以我們做了一些善意的事情愚蠢的做法是租一輛車，開車穿過韋爾山口、艾森豪威爾隧道和格倫伍德峽谷——這既危險又充滿壓力，從丹佛國際機場出發只需不到七個小時。 • 當然，你知道誰必須聽一連串關於我錯誤判斷的評論。 • 最後，儘管我的身體僵硬且感覺不太好，但我的駕駛安全且稱職，因此受到稱讚。 • 第一天晚上（24 年1 月17 日），儘管恆溫器設定為71°，但熱量仍不斷散發，我們房間的溫度為81°F，非常不舒服，所以我們要求進行一些維修...維護昨天，夥計們在我們的房間裡待了幾個小時，今天早上我們起床時，這裡的溫度是53°F，太冷了，我不得不打開淋浴和浴缸熱水，只是為了讓房間裡有一點熱量。基本上我們從不關閉的暖氣變成了不關閉的空調。 • 隔壁房間515 的牆壁上也傳來持續不斷的鳴叫聲，這顯然是一個煙霧探測器，但持續不斷的鳴叫聲並不只是在家裡電池沒電時每隔一分鐘左右就會發生。 • 我們的另一個抱怨圍繞著新想像的水療中心，因為考慮到我們在Bonvoy 的鈦金精英地位以及我們以前的鈦合金精英身份，我們習慣於花大約20 分鐘進入按摩浴缸10 分鐘，然後進入桑拿房10 分鐘作為免費福利。在我們住宿的六個晚上中，我們可能只這樣做了三個晚上。然而，他們不肯滿足我們的要求，而是要收取每人 90 美元的按摩浴缸 10 分鐘的費用。除此之外，還有 22% 的強制性小費。這經營得不好啊！我認為很多問題在於他們認為“一日通行證”，20分鐘並不構成一天。 • 此外，機場的聖瑞吉斯管家需要被授權去航空公司檢查存儲區域，因為當行李箱就在後面時，與無數其他人排隊提交行李投訴是沒有意義的一扇緊閉的門。 • 最後，其中一部電梯壞了，他們一直在維修，但昨天沒能修好，人們肯定在抱怨。 • 另一方面，在抵達之前，我們收到了禮賓部的多條消息，還向我們提供了有關管家服務的建議，在我看來，他們在鼓動方面做得非常好

What a wonderful hotel!!!!! The service, the rooms, the attention to detail was just outstanding. A particular thank you to Leslie at the bar and to Garzon in the restaurant. They were just great Everyone else was just fantastic. It is well worth the money. Thank you!!!