卡斯巴塔馬多特飯店

I spent 3 nights at this hotel, and it was truly a magical experience. The property is absolutely stunning, and from the moment I arrived, I was well taken care of. The staff was exceptionally friendly and went above and beyond to ensure I had an unforgettable stay. I highly recommend this amazing property. Hafsa &Rim ❤️

In August 2022 I contacted the VLE (Virgin Limited Edition) which runs the Kasbah Tamadot to arrange our September 2023 vacation there to celebrate my retirement. After much email communication with an agent Madeleine Faulkner invoice was produced on August 31. Having NOT checked the original request and keen on closing the deal, Madeleine confused the year to September 2022, rather than 2023. Foolishly, based on our outstanding experience at the company's Safari resort Ulusaba, I did not examine the invoice line by line, because I trusted it to be accurate, and paid. When the error was detected, instead of REVERSING the transaction the company paid me back and I lost CDN$440.14 due to foreign exchange fluctuations. In my attempt to resolve the matter to my satisfaction, eventually I was referred to a Reservations Team Leader Kevin Kuntz. After a few months of communication with him and dozens of email exchanges the company agreed to give me MAD3000 credit if we still decide to go with them, which we gave them a second chance. We were referred to Heather Marsh. At the stage of closing a new deal, in the 11th hour, Heather informed us of a CONSTRUCTION happening on the property at the time of our potential stay. I felt ambushed. Heather tried to sweeten the impact, but provided me with inaccurate information on half-board prices. I had to draw the line at this point and back out of a potential deal. The inaccurate and incomplete communication I have experienced is not fitting a presumably 5 star resort and undermines trust. Not only the company wasted hours of my time, my experience begs the question what it will be like on the ground, if the staff is this sloppy before the deal is even closed. Clearly, not every Richard Branson resort is what it professes to be. The only positive thing is that everyone was polite at all times, but not really helpful. Figure that one out! Repeat customers are dream customers, and failing those speaks of poor training, lack of true consideration for paying customers and deeply rooted complacency.