巴扎魯託島安納塔拉度假飯店的評論

住宿方回覆: Good day! Dear Paz B Thank you so much for your kind words! We are delighted to hear that you had such a wonderful experience with us. It brings us great joy to know that you felt warmly welcomed by our team and enjoyed our clean facilities, spectacular rooms, and the peaceful environment. Your satisfaction is our greatest reward, and we’re thrilled to have been one of your best choices. We look forward to welcoming you back in the future! MARCOS BUISSA MINOR HOTELS Villas Operations Manager

住宿方回覆: Dear 817Timurk Thank you so much for your wonderful feedback! We are thrilled to hear that your helicopter journey set the perfect tone for your stay, and that you enjoyed the natural beauty of our island. It brings us immense joy to know that you felt immersed in bliss and relaxation. We are especially grateful for your kind words about our service, cuisine, and team. Carlos, Joana, and the entire staff work tirelessly to ensure each guest has a unique and memorable experience, and it is heartwarming to see their efforts appreciated. We are already looking forward to welcoming you back next year for another exceptional holiday! Warm regards Marcos Buissa - Villas Operations Manager

住宿方回覆: Dear Thibaut570 Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. Your concerns regarding the airport wait, boat transfer, room condition, and staff communication are truly concerning, and we take them very seriously. The safety of our guests is our top priority, and we are deeply sorry for the raw chicken and the condition of our gym equipment. Rest assured, we will immediately address these issues with our food and fitness teams to prevent this from happening again. We also regret that our activities, store, kids' room, and wifi did not meet your expectations. We strive to offer a well-rounded experience and will review our pricing, offerings, and maintenance to make sure they align better with guest expectations. We are especially sorry to hear about the check-out process. We never intend to cause any confusion, and we will investigate this matter thoroughly to ensure greater transparency in invoicing moving forward. Your feedback helps us improve, and we will make the necessary adjustments to create a better experience for future guests. We would be grateful for another opportunity to provide you with the exceptional service that we are known for. Warm regards MARCOS BUISSA - Villas Operations Manager

住宿方回覆: Dear E3799PTclarap Thank you for staying with us and for sharing your experience with fellow travelers It was a pleasure to welcome you on our little paradise, I am pleased to read that you have enjoyed the beauties of our little paradise “The Bazaruto Island”, including the cuisine and the excellent cocktails. Thank you for your wonderful feedback and I certainly hope to welcome you back very soon! Charles Tandane Resort Manager

住宿方回覆: Dear gofulvio Thank you for choosing our resort to spend your holidays and for sharing your experience with our TripAdvisor family Bazaruto Island "African beach experience" is nature, is good food, is wildlife, is amazing and proudly people, is a place and also a perfect place to rest with soft sand and clear water. Our entire team would be please to welcome you back in the near future for another memorable and enjoyable stay. Warm regards Charles Tandane Resort Manager

住宿方回覆: Good day! Dear Luis Javier R Thank you for the wonderful feedback! We're thrilled to hear that your experience at Anantara Bazaruto was exceptional. It’s great to know that the journey to the island, the variety of activities, and the amenities met your expectations. Isabel and our entire team strive to deliver excellence in every detail, and your kind words reaffirm our efforts. We're delighted that you found our island comparable to the best of the Maldives and Polynesia. We look forward to welcoming you back for another unforgettable stay. MARCOS BUISSA Villas Operations Manager

住宿方回覆: Dear Anahitas, Thank you for taking the time to share your feedback regarding your recent stay with us. We understand that the details you shared highlight some concerns about the condition of your room. However, it’s important to note that these issues represent a small portion of the overall room condition. When these concerns were raised, we offered you a room move to our beach location, which you declined. Additionally, when you requested an alternative hotel, we provided options that were also declined. As a result, you requested a full refund, and we recognize that all the solutions we offered were not accepted. Despite the alternatives and our efforts to address your concerns, you chose to continue your stay at the Resort and participated in several activities, including some that were offered on a complimentary basis. Guest satisfaction is of utmost importance to us, and we are committed to ensuring that all our guests experience Mozambique's warm hospitality. Please let us know how we can further assist you, and we hope to give us another opportunity to provide the high-quality service we are known for. MARCOS BUISSA Villas Operations Manager

住宿方回覆: Good day! Dear Pontevecchiosuites Thank you for sharing your detailed feedback with us. I’m delighted to hear you enjoyed the spacious room, amenities, and that our team made you feel welcome. We take great pride in creating a warm and inviting atmosphere, so I’ll be sure to pass along your kind words to our staff. Regarding the Jacuzzi, I’m sorry to hear that the timing and water temperature didn’t meet your expectations. I’ll bring this to the attention of our maintenance team to ensure a more seamless experience. As for the tides, we acknowledge that the natural ebb and flow of the sea can affect the shoreline. We will look into including more information about this in our pre-arrival communication to set clearer expectations. I’ve also noted your thoughts on the helicopter transfer schedule and will share this with our transportation team. We’re committed to enhancing the convenience and personalization of each guest’s journey, and your feedback is invaluable in helping us improve. Thank you again for staying with us and for your valuable suggestions. We hope to welcome you back soon with an even more refined experience. Warm regards MARCOS BUISSA Villas Operations Manager

住宿方回覆: Dear Cec666 Thank you for taking the time to share your review about your recent stay with fellow travelers. It was a pleasure to welcome you on our little paradise, I am pleased to read that our team members went out of their way for you. We are happy that you enjoyed the pearl of the room, the internal and external shower, where if you want you can see a splendid sunset. We are also delighted to hear that you enjoyed the friendliness of the team members and the tranquility and peace of the resort. The remarkable experience you had and the comments you shared with us are greatly appreciated and have been shared with the rest of the team. Our entire team would be pleased to welcome you back soon and for another enjoyable stay at Anantara Bazaruto Island Resort & spa. Warm regards Charles Tandane Resort Manager

住宿方回覆: Dear D5967NRfernandam Thank you for taking the time to share your experience with our TripAdvisor community following your recent stay with us. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team and specially by Isabel. Bazaruto Island experience is nature, is good food, is amazing and proudly people, is a place to rest with soft sand and clear water. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Anantara Bazaruto Island Resort in the near future for another memorable experience. Warm regards Charles Tandane Resort Manager

住宿方回覆: Dear Hkroelofsen Many thanks for taking the time to share your experience with our TripAdvisor community. It was a pleasure to welcome you on our little paradise, I am pleased to read that our team members went out of their way for you and that enjoyed the beauties of Bazaruto Island specially the arrival experience by helicopter and local band who performed for you. Bazaruto Island "African beach experience" is nature, is good food, is amazing and proudly people, is a place to rest with soft sand and clear water. Our entire team would be pleased to welcome you back soon and for another memorable stay at Anantara Bazaruto Island Resort & spa Warm regards Charles Tandane Resort Manager