庫巴皇宮飯店

جميل جدا هذا الفندق من افضل الاماكن التي سكنت فيها

Все было отлично. Несмотря на то, что я не очень люблю такой дизайн интерьера. Бассейн потрясающий. Красивая территория

Good ans clean hotel

Had booked 2 rooms for a family vacation. Had a horrible check-in experience that ruined the entire holiday. Was allotted a room outside the elevator, and we requested to change it. This simple request would have been executed by any 5 star hotel swiftly within minutes. We had to go back & forth over 2.5 hours with no luck. The staff kept arguing about not informing them before checking in instead of finding a solution. Totally unprofessional in handling customer concerns. Our second room was given 1 hour late, and the hotel didn't take any responsibility. The hotel doesn't believe in customer centricity. It is rated as a 5 star but with 2 star attitude & experience. Guest are at their mercy. Staff is inhospitable and inflexible. Service is very poor. Request to talk to the GM was also denied. The guest relations manager said she didn't have GM's email id. Have never come across a hotel where staff does not have GM's email. It's such a shame that staff is resorting to such tactics to deal with guests. The resolution offered was that we will refund your money for 2 nights. The hotel is in middle of no where and they expected us to find hotel room instead of finding us a solution. We travelled all the way from Dubai for this vacation, and everyone was so disappointed. Please avoid.

تعامل الموظفين سيء جدًا اثاث الفندق قديم صوت الموسيقى عالي جدًا ومزعج الفعاليات محدودة جدًا الفطور أقل من العادي وما فيه خيارات كثير وخدمتهم أثناء الإفطار غير جيدة الفندق لا يتسحق الزيارة ابدًا وكلمني شخص من الفندق يطلب مني ازالة تعليقي في بوكنق ومدح الفندق وهو امر غير جيد جدا ولا يليق بفندق ٥ نجوم ونهاية الاقامة يتم التواصل معك لوضع تعليقات جيدة للفندق وهذا امر غير جيد

Pluses The venue is very beautiful but see below. The staff are good and are accommodating, except the pool staff. Negatives The food is below standard, not fresh, and the region has no other restaurants. The beautiful environment/ambiance is ruined by blasting or thumping noise at the pool, but far worse. it was horrific, so inappropriate and ruined my stay at this hotel. I asked numerous times for them to stop it, esp since I was the only person at the pool. Most likely this unpleasant noise kept everyone else away. I would not recommend this hotel if you're looking for a peaceful, quiet place to relax and enjoy the surroundings. The noise from the pool area will blast you out. It's most unpleasant.