天鵝河飯店(Swan River Hotel)

Pleasant relaxing stay. Nice pool and friendly service.

Took way too long to check in, over an hour standing in line. Was disappointed to not see the bar open on the Saturday night as well. The room was delightful though.

Very nice room - massive and extremely comfortable bed. Nice and quiet. I had never heard of this place before but am very sure I will be staying again. Fairly close to the airport as well, which I needed.

Dirty in thee hall way

On arrival the greeting was not delivered well. There was hair on the bed head board and in the draws too. Heavy dust on the mosaic wall feature and other locations. Two beds were pushed together to create what seemed to be a massive king bed but was always drawn to falling in the gap which made it uncomfortable. There was no bottom sheet, only a mattress protector which was fitted wrong anyway. There was only two pillows which showed a lack of creativity and consideration. Breakfast was enjoyable, the guy serving us was exceptionally helpful.

The lobby looks awesome. The room was spacious. Plenty of parking. But this hotel was a poor man’s attempt at being classy. Some things they could improve: - Lack of towels in our room when we arrived. Asked housekeeping for a hand towel, got a facecloth. - Our room was not serviced Day 1. We were ok with that, but called the desk on Day 2 to ensure we were not missed again. We were given assurance that they would make up our room. When we came back in the afternoon, our room still had not been cleaned. Had to call again. It was finally done very late that day. So bring your own toilet paper :) - The room has a bar fridge and even a wine fridge, but no tv channels. ABC and one or two other channels was pretty lame. - No tidy bin in the room. - Cobwebs on the ceiling - First room I’ve stayed in with a set of scales, yet they didn’t work. - No bar snacks or drinks, but weird a list of charges for the kettle, chair, toilet paper bag etc (see photo) - Console table has a stationary holder, yet it is empty - no pen or paper. - Doors absolutely slam. They are loud and buzz if left open. - Room service was good. - Additional to ********** fee, they charged a credit card fee at check-in. I would try other hotels if in the area again. While it wasn’t awful, it certainly wasn’t great. It felt like some foreigner has bought a hotel, but doesn’t know how to run it. They also need to understand the Australian market.

Room had cobwebs , coffee table covered with marks from previous guests classes hadn't been cleaned. Wine glasses in room were filthy with lipstick marks on them. No complementary water in the fridge.

Accidently booked for the wrong date. I wasn't able to get a refund or change my booking date. So I paid for a room without staying there