We were so looking forward to this stay after seeing the review and photos, however we had a very different experience. I’m unsure if the rooms vary based on new/old and our booking was done via our tour company but we stay in room 9 for reference. Whilst the room looked like the photos there were some big difference in the standard of reality vs online, for example: • there were no curtains on the windows in our room, which we didn’t realise until going to bed, so the light poured in at 6am. • the shower wall tiles / wall looked as though they were going to fall way from the side of villa and were in really poor condition. We also only had two bath towels in our room - no hand towel in the toilet area (separate to shower) or floor mat for the shower. • the reception staff was not very friendly (Flora) and after seeking confirmation we could do some washing with another staff member they could accommodate washing and filling out the form, we were then told it wasn’t possible in time for our departure. This would’ve been fine if the attitude of the staff member was a bit more accommodating. We’d just been hiking Kilimanjaro so we really needed washing done, but we wasted our time completing the form and going back and forth for confirmation re same. • they also charge a 5% card fee, which may be normal but this was the first time in a month in Africa this occurred - so cash handy may be better. I will say: • the lunch menu was small but the food was nice. • the facilities like pool etc looked lovely and the gardens surrounds were well maintained. The hotel is somewhat remote, for one night this was fine but the roads a bit rough up/down so it is a bit of a trek. the noise from the town - this can’t be helped and we stayed mid-week so it wasn’t that bad. Generally the town noise was finished by 10pm and the dogs stopped barking, but the prayer call at 5am does wake them again and you can hear all this from the room. More an issue if you’re a light sleeper but this is due to the hotel location and not the hotels fault. Unfortunately due to the negatives listed we wouldn’t recommend this hotel or stay again.
翻譯