維納斯高級飯店

Great service and locations. Very hospitable. They also let me drop my luggage for a couple of nights while I’m doing safari

I would never stay here again. I saw two cockroaches in the restaurant. The towels are dingy and look like they’re 10 years old at least. The rooms are old and dated, and I felt like the sheets were not clean. Worse, there was somebody’s fake eyelash glued to the floor right next to the bed plus a hair. When I brought this to someone’s attention at the front desk, they didn’t apologize or anything. The gym is a joke and has like two pieces of work out equipment plus a couple of awkward weights. Judge for Yourself from the picture I took. Do yourself a favor and spend a little more money and stay at the gran Melia Arusha. So nice.

We are not fussy travellers by any means, however I would not recommend or stay at this hotel again. The rooms are so old, no fridge the showers were terrible, the taps leaked, the cold tap didn’t work, the room we were given had no bedside tables. Rooms were humid, smelt musty. Black hair in my bed. Bedding creased and old. Fitted sheet didn’t fit the beds. Towels so rough and old need replacing. We had no spare toilet rolls in the bathroom. No attention to detail at all. It was old hostel standard at an expensive cost. It’s a $50 a night standard at a push. Breakfast were also very poor. Weak watery coffee, no option for barista made coffee or decent African coffee. The food was mainly only hot Indian food & only bread and omelette as an alternative option. Confusing given we are in Africa we expected more African options and catering for other nations with hot breakfast options. Dinner options was 95% Indian food again. Given you are stuck at night in your hotels due to safety a better variety of dinner food would be welcomed as we didn’t want to eat Indian two nights while travelling East Africa. Hotel guests were loud shouting and moving around on upper floors keeping us awake. After complaining more than once the staff did their best to assist but it was not a pleasant stay at all. We were then woken up at 6am by people ringing our room doorbell. The location is right amongst the local part of town so you cannot leave at night. You will be pounded on leaving your Safari jeeps or when being picked up (it’s fine but a heads up). I’d recommend staying by the clock tower as walking distance to massi market, and a great coffee shop for African food and good coffee (Coffee Culture).

OK but........... there is a lack of attention to detail. Not what you would expect in a tourist centre like Arusha. Rooms were fine... staff friendly but need some training. Issues mainly in F&B. Breakfast was 2nd rate to say the least. Simply getting toast made was a challenge. Dinner a muddle with menu items and drinks being unavailable. A management issue I think. Not the staff themselves.