恩加塞洛山林小屋

Asante sana!, ha sido una experiencia inolvidable, el personal es espectacular, los paisajes que te ofrece el hotel inolvidables, os echaremos mucho de menos, nuestro primer hotel en Tanzania, mañana continuamos la aventura, pero este hotel y su personal, lo guardaremos por siempre en nuestro corazón

Établissement très agréable en pleine nature . Nous avons passé une nuit dans ce lodge et avons pu profiter entre amis de ce lieu magique pendant une journée avant le safari. Le personnel a été au petit soin , les repas délicieux . Nous avons apprécié ce moment hors du temps .

We reserved a two-night stay at Ngare Sero Mountain Lodge for February 11th and 12th, 2024. Upon arrival, chosen after some research, I was greeted with a disappointing welcome unlike any I had previously encountered. The receptionist lacked warmth and failed to offer any welcoming gestures or explanations, simply directing me to fill out a form with an indifferent attitude. Upon settling into my room with the intention of relaxing and contacting my family, I discovered there was no WiFi available, adding a comedic twist to the situation. Upon contacting reception for assistance, I was initially informed that a technician had resolved the issue, only to later discover, upon contacting again after 7:30, that no technician was available due to it being Sunday. Throughout my stay, WiFi remained unavailable. The property's management was notably poor, evidenced by the outdated and malfunctioning shower fixtures. I encountered issues such as the absence of a bidet shower in the bathroom and inadequate maintenance of the shower facilities. The shower provided only two extremes of water temperature: extremely cold or scalding hot, with no option for a moderate temperature, resulting in a less-than-ideal showering experience. Additionally, the absence of a hair dryer was notable. Despite these drawbacks, there were some positive aspects to highlight. The property itself was impressive and enjoyable, with efficient and high-quality laundry service, satisfactory food offerings, and exceptional massage services, which provided the best massage I've experienced in Tanzania. Activities such as horse riding, boat riding, and walking were thoroughly enjoyable and provided memorable experiences. While I may not opt to stay at Ngare Sero again, I might consider visiting or recommending it for a short tour lasting a few hours.