喬治精品烹飪療養床和早餐飯店(Georges Boutique B&B and Culinary Retreat)

我們從哪裡開始？我們通過澳洲航空預訂，並收取了套房 2（最貴的房間）的價格。當我們到達時，我們得到了 4 號房間 - 這基本上是一個沒有窗戶的地牢。與房東來回反復後，我們搬到了 5 號房間，它至少有一個窗戶，但沒有風景。沒有烹飪經驗，因為餐廳已關閉 - 之前沒有指出。休息室是鎖著的，所以甚至無法欣賞風景或壁爐。店主非常不友好和不隨和。

Booked two nights thinking we were getting a ‘boutique hotel’. Restaurant not open, no one around to assist - totally deserted. Dealing with the owner was interesting. Was told she was two hours away and could not help, offered for us to leave with a full refund. We agreed to stay as it was around 5pm and we had nowhere else to go. Woke up the next morning to a text asking us to vacate and we had until 12noon and again offering us a refund for the second night. We agreed to leave as it really was not up to a scratch. When following up the offer to refund ($650) was told it was reneged and we could take them to the small claims court. We did get our money back as we put the charge in dispute with our bank for a service we paid for and did not receive. Thank goodness we saved all text and email exchanges. A very poor experience of hospitality. Will never go back or recommend

沒有餐廳，沒有服務，沒有風景！！！！這是一次非常糟糕的經歷。我從來沒有見過這樣的東西。這樣的謊言：烹飪撤退！！！！天哪，不是那樣的。現場沒有工作人員可以提供任何幫助。房間很小，房間裡沒有扶手椅或任何椅子。幾乎沒有足夠的空間放床。避開這個地方。圖片是一個陷阱。

如果您有特別的慶祝活動，住宿、餐飲和服務都恰到好處。如此奢華和舒適，在寧靜的環境中擁有精美的風格。俯瞰大海，前面是葡萄園，附近有袋鼠在吃草，還有最舒適的床和漂亮的衛浴產品。很想回來。感謝您幫助我們以別具一格的方式慶祝結婚 30 週年！

我們通過阿聯酋航空 Skywards 酒店預訂，使用阿聯酋航空里程支付。在我們入住前幾天，我們又進行了一次封鎖，即使我們提出在一周內入住，喬治精品酒店也不允許在以後重新預訂。 Rocketmiles（使用阿聯酋航空積分時，所有酒店預訂和付款均由 Rocketmiles 管理）在嘗試談判時非常有幫助。他們聯繫了酒店的老闆，要求代表我們更改日期。然而，儘管他們做出了努力，我們的請求仍未得到酒店的批准。 Rocketmiles 為結果道歉。 George's Boutique Hotels & Culinary Retreat 的新主人非常粗魯。

TL;DR：這是一個騙局。我們在 2022 年 6 月中旬在這裡住了幾晚。我了解到這家公司在某個時候易手 - 這可以解釋（早期的）好評。當我們到達那裡時，我們發現（但只是通過嘗試組織早餐）“廚師已經辭職” - 所以沒有早餐，也沒有晚餐選擇。儘管如此，我們在預訂後收到的所有材料（並提前全額付款且無退款規定）都吹噓餐廳和烹飪體驗等。如果沒有這些，您就被嚴重騙了 - 這是一家酒店的普通房間幾乎沒有實際酒店的設施，而且幾乎不可能倒出停車位。所有這一切都以高價出售，而且價格沒有改變，以反映缺乏任何“美食度假”服務。

Like a few reviews on here booked and paid in full and change of ownership not honouring the booking. Refused to answer emails and still doing so. They would not forward any details - have raised the issue with ACCC and waiting for a response.

I had a voucher with no expiration date and went to phone to make a booking . New owners and they said they will not honor the voucher as from previous owner even though it didn't have an expiry date. They were rude and abrupt and said it was my problem!

Very negative experience as Georges has changed ownership and the new owners would not honour our fully pre paid booking resulting in a significant cost to us and no stay. No response was received from either the new owners or previous owner when we requested clarification of the arrangements made at the time the property was sold for pre paid bookings . We can only assume others would have also lost deposits or full payment as a consequence of the sale. The initial ( only) communication from the new owner was lacking in consumer focus and did not comply with normal expectations for business communication. We would not recommend Georges or stay in the future after this experience .