聖拉羅湯加海灘飯店（限成人）的評論

住宿方回覆: 您好！感謝您入住拉羅湯加島聖殿海灘度假村，並抽出寶貴時間分享您的回饋。我們很高興您喜歡我們的私人海灘，對套房的清潔度感到滿意，並且覺得退房後還能繼續使用度假村的設施非常實用——我們很樂意為客人提供這項服務，以增加入住的靈活性。然而，我們很遺憾得知早餐選擇、付費Wi-Fi以及入住體驗等方面未能達到您的預期。雖然度假村的部分區域提供免費高速Wi-Fi，但我們深知流暢的網路連線至關重要，並將繼續研究如何擴大Wi-Fi覆蓋範圍。您對早餐和入住服務的意見已轉達給相關部門經理，以便我們改善服務。再次感謝您的評價，我們期待有機會再次歡迎您光臨，為您帶來更順暢、更愉快的入住體驗。此致，海蒙娜布朗 度假村經理

住宿方回覆: Kia Orana,Thank you for choosing to stay with us at Sanctuary Rarotonga – on the beach and for taking the time to share your feedback.While we're pleased to hear you found the hotel to be of good local standing, we are disappointed to learn that the service did not meet your expectations. Delivering warm, attentive, and genuine hospitality is a priority for our team, and your comments serve as a valuable reminder of where we must continue to improve.Please know that we are actively working with our staff to ensure a consistently high standard of service for every guest. We appreciate your insights and hope you might consider a return visit so we may provide you with a much more positive experience.Warm regards,Haimona BrowneResort Manager