It's been a very long time since I stayed at this hotel, and the overall experience was excellent! The room was clean and comfortable. A good size room. The breakfast had a good variety, and it was good! The staff were friendly and helpful. The hotel is located just off the freeway. A couple of restaurants are close by the hotel.
When we went to check into our hotel that we booked via Price Line while travelling many hours we were told that check in was not until 3pm. It was 2 in the morning and there were rooms available but they made no attempt to get us a room. We were told the reservation was not for the correct day and maybe that was true by accident since we reserved it late in the evening while travelling. However most decent human beings would allow you to stay or alter the reservation or honor it at the very least. Not these scumbags. They said ”Check in is at 3pm” and offered nothing else. Not to mention that we had to wait 20 minutes for someone to even come to the front desk. When we tried to get refunded via the hotel would not and said we were a ”no show”. We tried to work through the Priceline support and they called the hotel and were not able to get anything done. When I called I got the run around and they said they'd take a note and get back but never did. I finally got ahold of Maria who transferred me to Mike at (580-226-1761). When I called that number to try and get help he denied who he was. This place is terrible and I would avoid it like the plague. All we wanted was a refund for 50$ but you were unwilling. I hope you lose 50x times the amount of money from people reading this review than you would have if you would have just at least been decent and worked with us. Your business has some serious flaws with customer service and well basically everything else judging by the other reviews. Any one reading this should just go down the road to the Hilton Garden Inn and stay there and don't waste your time with this place.
在Bonvoy應用程序確認預訂後,沒有通知卡被拒絕(2500 AC 修復)。在延遲抵達時試圖使用該應用程序辦理入住手續時感到驚訝。房間做得很好(配有一張睡眠沙發)。每次與新夜店的夜店員聯繫關於夜店USB端口故障時,都說抱歉,沒有線索(謝天謝地,房間對面的牀都用不到)。bfast醒的太晚了,但距離1/4英里的餐廳是完美的。游泳池區域很漂亮,如果沒有強制性的熱水浴缸。健身室有多個有氧選項,但只有一個長凳和多個手鈴。足夠的個人電腦選項/商務中心。冰箱/微波爐爲剩菜提供方便。遙控器電話的屏幕太慢,使用實際的遙控器。沒有把門把手的標語拿出來,洗衣機的更換被省略。淋浴間寬敞,但外層由於沒有關閉面板而濺起很多水花。
I love the free breakfast and the beds are so comfortable. I would definitely recommend staying here for a great price to my friends and family. Looking for a great place for a couple night this would be the place. The suite is a nice size also. Thank you
Everyone was very polite and friendly. The rooms were clean, updated and ample size. The hotel is in a decent area and is well lit at night. I will Definitely will go there again the next time I am in the area.
Very nice hotel with easy access off the interstate. Our large room was a double queen with separate seating area and desk. Beds were comfy and breakfast was excellent. Also has indoor pool & hot tub. Parking lot was well lit and no riffraff hanging around. Very quiet. Highly recommended.
滿意
99 則評論
4.3/5
每晚起價
NT$2,711
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