The Residence Tunis
My stay at The Residence Tunis was simply exceptional. Nestled along the Mediterranean, this hotel seamlessly blends traditional Tunisian charm with modern luxury. The rooms are spacious, elegantly decorated, and offer stunning sea views. Dining is a delight with a variety of exquisite options, especially the fresh seafood at L’Olivier. The Thalasso Spa provides an unparalleled relaxation experience, and the attentive staff ensure every need is met with a smile. Whether lounging by the infinity pool or exploring the private beach, every moment here is pure bliss. Highly recommend for a luxurious retreat.
Boutheina Bechir Radhouani
One star? Let me explain. The hotel looks wonderful - beautiful interior, and the food is absolutely delicious, and amazingly well presented. The swimming pool (it was too cold to venture into it) looked wonderful. So all well and good. But. The reception staff are EXTREMELY rude, lacking in communication skills and above all, portray the hotel in a negative way. When I checked in, about 9pm in the evening, all went smoothly. I went to my bedroom and used the electronic keycard - and opened the door and immediately thought ”the bed hasn't been made” when suddenly a male voice emerged from the bed. Someone was in my bed. I thought ”I've come into the wrong room” - but no, it was the correct room. Some unknown man was in my bed. Who was more startled - him or me? I immediately left the room, went to reception and told them, that there was a man in the bed in my bedroom. They took the keycard, and provided me with another one. NO apology, no explanation, no shock / horrified that this should happen. The receptionist DID NOT SAY ONE WORD. Just simply gave me the keycard and expected me to find my own way to the new room. I was really quite surprised at the lack of courtesy / apology. Two days later' time to pay the bill and leave. A person who I was travelling with (but not sharing a room) was at the reception. The hotel had charged her for drinks that she had either not had, or had paid cash. They were so reluctant to remove this amount from her bill when they discovered that a mistake had been made. Again ABSOLUTELY no apology, nor an explanation. Just ignored her.
All services arr excellent and partucularly Hana in houss keeping is fantastic. Thank’s Hana Also Hela is very kind and available. In the bar Samir will give you relax monents with him ability. Last think sgain to House keepeng Hana very very kind and always smiling 1211