辛特拉公寓

Dear Sir, I am checking out in your hotel on Sept 10, can you help me to ask your floor keeper to check in Rm 407 if they can find a small organizer in dark color with an ID car inside , they may check the locker , drawer and whatever place they can find in the room . Thank you in advance for your help .

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

很舒適，地理位置也不錯，關鍵非常好的是有電梯房間很大

We fell in love with this hotel when we first visited in 2022, and we returned with my aunt and uncle for now our third stay. As usual, everything was outstanding. Spectacular views, incredibly friendly and warm staff, over the top breakfasts, lovely evening wine and cheese service…. And we were happy to be reunited with our peacock friends! The only problem is that this hotel is too beautiful, too perfect… and no other hotel can compare (my aunt complained bitterly for the rest of our Portugal trip that our subsequent hotels just did not live up to the standard set by Sintra Marmoris Palace!) Thank you to Mariana and João and the entire team for another wonderful stay! -Kristina & Barry

私人莊園式酒店，2層樓，奢華寧靜，絲綢牆布，有一架超過百年歷史的鋼琴和其它古董。酒店離辛特拉的雷加萊拉莊園步行5分鐘，有免費停車場，房間有燒熱水的壺和泡茶的壺。早餐豐富，有部分是銀制餐具。酒店為我們免費加牀，離開時還送了三支瓶裝水，服務人員熱情細緻，衛生清潔乾淨，第一天游泳池有很多落葉，第二天去時就清理乾淨了。 非常有意思的是酒店的2樓有四隻孔雀不知是不是酒店餵養的？ 值得推薦的酒店！

因爲是歷史悠久的酒店所以訪問了這裏,古典,在所有方面都很滿意。包括早餐在內的晚餐和推薦的紅酒,招待會的經紀人也很專業,大家都很有品格,真的是很好的經驗。

We had a very pleasant stay at Casa Holstein. The hotel is set in large, expansive grounds, with little hidden paths one can explore. There's even a beautiful peacock who wanders around. The hotel is contained in an old estate and has a bygone sense of charm. Our room was very large and comfortable. The bathrooms (we had two) were very spacious and well appointed. The shower was excellent. The host was very pleasant and available to help and answer questions. They served breakfast at the hotel. Highly recommend!

酒店的位置不太好,它不在任何地方,你需要車到任何地方。 酒店看着自己年紀大了,房間很好,但誠實地不付出代價。裏面的游泳池水很冷,所以我們沒法享受一下。自助餐留下了很大的望。 工作人員的注意力非常好。

Lovely hotel , centrally located in Sintra with easy access to shops and restaurants, Room was great, clean, and spacious with a view of the National Palace. Breakfast was very good and all the staff were polite, attentive and happy to help. We enjoyed our brief stay

Loved this bed & breakfast!. Rooms were well designed with balconies overlooking the ocean. Breakfast was reserved when you arrived and in the morning it was ready when you arrived to the dining room. The staff was very lovely and helpful. This B&B is perfect place to stay for a visit to Sintra and the surrounding areas. It is located in a small town with a great restaurant by the sea. It can get quite windy with winds coming from the sea in the morning and evenings - bring a jacket! Keep in mind that the chalet does not have a restaurant for lunch or dinner. It is a lovely upscale B&B. I highly recommend it.