安特衛普Lumia Diamond 利美鑽石（比利時鑽石交易所）附近住宿

酒店位於中央車站(側面下,不是朝前線)步行5分鐘,乘火車到達時非常棒。步行到城鎮的主要部分很方便。辦理入住手續時在入口左邊的幾張桌子旁。有一個乾淨的雙牀房,甚至在我們把2張牀適當地分開之後,空間也很大。大型浴室,周圍和洗手池下有足夠的空間,雖然酒店提供了不錯的洗浴用品(洗手液、潤膚霜、洗髮水和護髮素)。出於某種原因,我們在淋浴時散步時喝了兩瓶洗髮水,當我們出去時告訴客房清潔,並要求提供沐浴露時,我們留下了另一瓶洗髮水。這不是問題,因爲我們自己帶了東西,所以只是用它。每天提供免費瓶裝靜水,雖然自來水完全乾淨,可飲用。入口/出口附近的桌子上有調味(新鮮薄荷或水果)水、蘋果和口香糖,這是一個很好的接觸。工作人員非常友好和樂於助人。我們沒有在酒店吃早餐,因爲鎮上附近有很多其他選擇,我們前往安特衛普的主要原因是在當地吃。

我們使用邦戈支票預訂了這家酒店,我們爲這家新酒店感到驚喜,它距離安特衛普中央火車站幾百米,非常方便,爲旅行者提供所有需要的住宿。住宿條件,正如它所表明的那樣,處於技術頂端:它連接。工作人員非常好,樂於助人,我們真的度過了一次很棒的住宿。我熱情地推薦它。而且,作爲一點小獎勵,當我們的四個爪子成員的時候,他們是非常隨和的。

房間就在安特衞普車站對面，近到拉開窗簾就能看到車站大廳，可以説是非常優越了，房間在歐洲酒店來説算大的了，還帶了一個小廳，放東西很方便，但是房間裏沒有水，我們到得晚，也不好下樓去買，其他都還好。

在Hotel Mercure的Bar/Restaurant Lunet酒吧/餐廳體驗最熱情。工作人員 :Julin和Omar非常友好,對我們的所有要求都非常有幫助。飲料供應並親切地呈現。我們吃了晚餐,他們甚至爲我們提供了素食沙拉,雖然不在菜單上。食物很好吃,供應精美,味道很好。漢堡真的很好吃,我真的會推薦我們會回來的

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

The least to say is that this hotel has known better days ... very long ago! The rooms are gloomy lit, furniture and curtains outaged, floorcarpet with numerous dirty spots, bathroom is extremely basic and the worst is the heating: I arrived in the room at 6 p.m. and the heating was off, temperature was probably around 15 or 16° - only after a couple of hours it was better, but though put on maximum, I hardly could get more than 18° during the night. Breakfast, for 23€, was spartan; scrambled eggs and bacon were cold.

Moderno hotel pegado a la preciosa estación Central de tren en el Barrio de los Diamantes, el judió, a 30 minutos andando de la Grote Mark, lo cual en una ciudad grande como Amberes es céntrico. Habitación muy amplia con vistas, moderno y animado bar, sin parking pero con uno público bajo el propio hotel. El personal super amable, repetiría sin dudarlo.

Mooi hotel maar verouderd, zou een opfrisbeurt kunnen gebruiken. Zeer jammer dat er geen trap aanwezig is! Voor mensen met een fobie is dit hotel dus niet aangewezen. Wel waren de medewerkers behulpzaam om ons de escorteren langs de noodtrap. Dit maakt het wel onaangenaam omdat je telkens iemand moet oproepen. Zeer slappe douchestraal in de badkamer, kon mijn haar amper afspoelen. Conclusie: vriendelijke service maar te hoge prijzen.

景觀房能夠看到河畔博物館 非常安靜 適合早起晨跑 購物逛街很方便 酒店其他的方面就是正常經濟型酒店常規的 房間不大 還算乾淨 適合出差

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo