靠近安特衛普LASERontharing Essentielles的飯店

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Together with my wife we stayed for our anniversary; We received a upgrade to a deluxe room the breakfast was very tasty and we enjoyed the bar. The staff was very friendly helpful and flexible and understanding.

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

非常高性價比的酒店，一層還有鋼琴可供彈奏，房間設施齊備

Convenient location to get into town by public transport. The lobby is nice, clean and cozy. The courtyard is also very nice. It’s got a huge parking lot right under which is also very convenient. Despite the the signs “non-smoking room” it reeked of cigarettes. The kind only smoker’s home does. The room seemed clean but there wears some dust collected in different places. The bed was made in a way I wouldn’t expect from a no-star hotel. Something that takes less than 10 seconds to fix. Reception desk staff was very nice and friendly. Anyway. Not what you’d expect from a Radisson hotel. Judging by the comments so far it seems attention to detail has gone down just recently.

酒店大部分都很好,特別是價格。位置距離火車站步行約10分鐘,距離安特衛普中央一站路。入住的工作人員很友好,很專業。我們面臨的最大問題是這兩種情況:1)當我們回到房間開始安定下來時,我發現(以前住過的人的)內衣在房間裏的一件傢俱下面找到了。事實證明,房間很乾淨,但我們在去市區的路上通知接待處,他們很快道歉,並派人到我們的房間去清理。-清潔工在清潔房間時,可以更好地進行最後檢查,雖然我確實知道我們住在那裏的日子是酒店被完全預訂的時候,但是還是。2)那天晚上,當我們在房間關窗的時候,我們開始聽到外面的街上有流氓一樣的叫喊聲--所以我們我們的房間對着他們大喊大叫,因爲天晚了,我們又關了窗戶,然後我們開始聽到他們(4或5人)衝我們喊,讓我們下去和他們打架,問我們房間的號碼是多少。我們還看到他們試圖數樓層和窗戶。顯然我們沒有告訴他們,但我們通知了接待處。大約一個小時後,我們聽到門上響起很大的砰砰聲,叫我們出來,我們再次叫了接待處,一會兒之後,叫聲就停止了。我們甚至覺得到吸菸區去都不安全,所以我們打電話找接待處尋求幫助或保證(後來我們去了接待處(晚間接待處,名字叫Wim),並被告知了這一點;- 有人從下面的街道上對我們大喊大叫,要我們的房間號下來打架,而敲我們門的人出來打架顯然不是同一個人。 - 有人敲我們的門,顯然是醉漢敲每個人的門,甚至可能不是他們的客戶(這極不可能)。-我們不應該衝他們喊,以保持安靜,因爲顯然,直到凌晨2點,酒店外面的街道上一直大聲叫喊是好的。他一直沒有爲這次騷亂道歉,甚至一次也沒有向我們保證我們會安全--只是說如果有事發生,他們可以幫忙報警。--基本上晚上的接待很糟糕,我第一晚真的擔心我們的安全。不好。

我們使用邦戈支票預訂了這家酒店,我們爲這家新酒店感到驚喜,它距離安特衛普中央火車站幾百米,非常方便,爲旅行者提供所有需要的住宿。住宿條件,正如它所表明的那樣,處於技術頂端:它連接。工作人員非常好,樂於助人,我們真的度過了一次很棒的住宿。我熱情地推薦它。而且,作爲一點小獎勵,當我們的四個爪子成員的時候,他們是非常隨和的。

El hotel esta muy céntrico todo queda prácticamente andando, a 4 minutos de la central de trenes de Amberes, justo fuera del hotel esta la estación del autobus Flixbus que lleva y trae del aeropuerto, el centro de la ciudad está a tiro de piedra, justo en la esquina esta una tienda Jumbo con precios accesibles, las habitaciones son pequeñas, cuentan con cafetera e insumos para preparar café, secador de cabello, plancha y tabla de planchar, nos alojamos en la habitación 103 con vista a la opera, el desayuno es muy bueno consta de huevo con tocino, fruta fresca, yogurth, café, té, pan recién horneado, insumos para preparar sandwiches, frutos secos y cereales, ademas se cuenta con opción a preparar waffles, el único inconveniente que durante 6 días solo nos colocaron 1 botella de 500 ml de agua en la habitación y que en el comedor muchas cosas se encuentran colocadas bastante altas y resulta algo incomodo para personas de estatura baja, como sugerencia sería bueno que cuenten con personal que hable español ya que cada vez más las personas que hablamos este idioma visitamos Europa y sería un alago que nuestro idioma se vuelva internacional.

非常安靜的位置,但靠近安特衛普中央車站,購物街和城市的鑽石區。相當大和乾淨的房間,有電視,空調,很棒的牀/枕頭,乾淨的浴室,冰箱將是一個不錯的升級。很棒和樂於助人的員工。早餐前離開所以不能判斷。性價比很高,我發現!