古魯克大飯店(Grand Gulluk Hotel & Spa)

25 yıldır turizmde çalışıyorum ilk defa bu otele müşteri almaya geldim Lavabo ihtiyacım vardı Resepsiyonda oturan sarışın küçük bir bayan var lavabonun nerede olduğunu söyledim otelde lavabo olmadığını ve senin lavabo kullanamayacağı mı söyledi daha ağzından süt kokusu geliyor g***** yıkamasını bilmiyor belki görgüsüz yanında da bir çocuk var şoförün lobide beklemesi yasak dışarıda bekle söylüyor böyle görgüsüzlük böyle saygısızlık ilk defa gördüm dünyadan Her millet Gelir Bu otelin içine sıçar ama turizme hizmet eden insanlara 1 lavaboyu bile çok gören Adını koyamadığım bir mahlukat

Отель разочаровал с первых же шагов. И без того узкие коридоры заставленны детскими кроватками. Все возможные ручки: на дверях, окнах, тумбочках, в лифте болтаются. Балконные двери и окна не закрываются. Сами окна запотевшие изнутри. Шторы порваны, полотенца застиранные и серого цвета. Хамам закрыт, завтрак сплошной минимализм. На фотографиях все это смотрелось аккуратно и чисто. В реале картина печальная и не стоит ни одной лиры.

We don’t usually complain, but this room was horrible. We left after 1 hour to go to a different hotel. The room had not been cleaned at all, floor was not even vacuumed, there were hairs, stains and a toenail. Everything from door handles, sink, shower, toilet were loose or broken. The toilet still had poo marks. For the price we don’t expect everything to be new or modern but this was just unhygienic! When we went to checkout we mentioned this and reception didn’t seem to care. Hopefully they will consider this feedback, because the location seems good but hotel needs major maintenance!!!

When I turned up at the hotel, I was told that there is a problem with *********** and the room is not available so have to pay 1.5 times more for a room that was horrible. Room 901, suite, located on the 9th floor, smelt of smoke, horrible hot room, only one air con worked. The other one in the bedroom did not have a remote available. Could not stay in bed after 11 as it was so hot in the room. There were holes in sofa upholstery from cigarette butts. I was hoping for a good breakfast as I had no time to eat dinner. The breakfast was atrocious even the tea was disgusting. Salads were horrible, the eggs were lukewarm. The red sausages didn't taste like there was any meat in them, more like plastic. There was young cheese available that was nice. It's hard to fathom how the hotel can ruin the food so much! At £83 a night this is a joke. Read the reviews on Google, see the true picture.

This would have been my second time in this hotel, but the hotel staff tried to charge me 200TL extra for my mother to come up to the room for couple of hours, so I cancelled my reservation and booked a room in another hotel down the street - Old Town Point Hotel. There the staff were much more friendly and I’m very happy with my decision. The breakfast is okay, but don’t expect anything like in a 4-star hotel anywhere in Europe.

Don't be fooled by the rating of this hotel. Not worth it. More than half of the days there was no hot water, the electricity was cut all the time, the Internet signal is terrible. Nobody is responsible for anything. The spa is super noisy, the employees are there talking loudly, impossible to relax. We hired a transfer from the hotel for an excursion, the driver was the night shift receptionist, he made a detour of more than 30 minutes and we saw him making a "transaction" with a white plastic bag and us seeing everything from the car, a disaster. There are more hotels for the same price.

Estuvimos en plan familiar por dos noches , las habitaciones son muy amplias , el personal del hotel es sumamente amigable , en el desayuno hay buffet, ellos nos prepararon huevos al gusto , sin pagar nada extra !!! El hotel tiene muy buena ubicación , los precios son muy accesibles !!! Felicidades

Short stay shame good location great reception first class service, clean spacious room shower room clean. The view wasn’t all that just building that’s the only downside shame I had to leave early near airport was with breakfast. Fully recommend.