萊斯洛格斯安奈斯老城飯店

The property is very nice but this definitely does not have the amenities and services of a five-star hotel. First of all it is a private residence. There is no concierge, no front desk, no spa, no gym, I know other rooms beside the rooms you stay in. The rooms are very nice but are missing some basic things especially since they rank themselves that's why I start. There was no lotion, no conditioner, and that toiletries were not luxury. Just average. They included breakfast it's just a basket of bread and jam they didn't leave at the door with some yogurt and butter. The residence does not have its own parking. You have to use private parking but at least it's close to the residence. The manager of the restaurants downstairs is the part-time property manager and he is friendly and nice but he's not there when the restaurant is closed. If you need something then call the number on the reservation you will get someone who will have to ask somebody else and get back to you for anything you need. This is more like a VRBO. The steam feature and the shower is nice but does not qualify this as a spa property. Location is great and overall we have a good stay but the descriptions of the property need to be updated so that expectations are realistic.

I would have preferred better instructions for where to park and how to find the hotel, which is not well marked. Also, we received in email the day of our arrival requesting 30 minute notice before arrival. As we were driving and sightseeing all day, we did not check emails. It would have been better to provide all this information, including the request for 30 minute notice, at the time we made our reservation.

their dishonesty. we followed all instructions by informing them as soon as booked of our late check in. even the email confirmation says “ If you expect to arrive outside reception opening hours, please inform the property in advance. Contact details can be found on the booking confirmation.” despite informing them of our late check in they proceeded to cancel our booking, leaving us at 8pm to find alternative accommodation on a cold, wet night in the alps, and without having the decency to refund us. i wonder how much money they make cancelling guests without a refund.

I absolutely love this place and highly recommend it! I would come back in a second and my rental (more like an apt actually) is amazing with everything you could possibly need.