My family and I were forced to leave by police at 2am tonight by your employee, Casey. I came to the front desk around 1:55 am after I woke to use the bathroom in my room and it would not flush. I asked for maintenance then asked for another room then I was told there was nothing that could be done. Casey was the opposite of helpful. It is almost as if they feel bad about their life choices that landed them working at a overnight shift at a hotel. Regardless the reason, the person has zero compassion as a human. I was accused of being intoxicated which I do not drink because the other issue here is I have terminal end stage liver disease with cancer complications and currently waiting a transplant or I will die. I just wanted to have a working toilet. I was insulted and offended by the level of service provided. I also had no where else to go and was here for Father’s Day to take my family to Canobie Lake park. Those tickets are lost as well. At the minimum I would appreciate a full refund. I will follow up Monday with a phone call to management. Let us hope it this blatant robbery is made right. The police officers that came also agreed with us this was the stupid waste of their time. If it is default policy for customer service to just call escalate and call the cops, then I question this business. I have traveled over 25 years at hundreds if not thousands of hotels throughout the world and never had something like this happen. What a sad world we live in.
翻譯