酒店check in原本是下午3:00,但我早機到,未到早上9:00我已來到酒店check in, 可能有房間可以供應给我,不用我放行李寄存再出去玩,可以加分,衛生,服務中規中舉,唯獨咖啡机及水煲較為污漕,請酒店注意一吓!
住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback with us.We are pleased to hear that we were able to accommodate your early arrival, helping you start your stay more comfortably. At the same time, we sincerely apologize that the cleanliness of the coffee machine and kettle did not meet your expectations, or our standards. This is certainly not reflective of the level of quality and attention to detail we strive to provide. We truly appreciate you bringing this to our attention, as it helps us enhance the experience for all our guests.We hope to have the opportunity to welcome you back and provide you with a much improved stay.Best Regards, JackieFront Office Supervisor
住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback with us.We are pleased to hear that you experienced the unique atmosphere and character of our hotel. At the same time, we regret to learn that our breakfast did not fully meet your expectations. Your comments are valuable to us, as they help us identify areas where we can improve the guest experience.We appreciate your feedback and hope to have the opportunity to welcome you again in the future.Kind regards,Rui VieiraFront Office Manager
住宿方回覆: Dear guest,Thank you for your thoughtful review! We are glad you enjoyed our new facilities, peaceful environment, and overall value. It’s great to hear you would recommend us for business trips and short stays. We appreciate your feedback and hope to welcome you again in the future!Kind regards,Front Office team
住宿方回覆: Dear Guest User,Thank you very much for taking the time to share your experience. We are delighted to hear that you found our hotel comfortable, stylish, and enjoyed our warm service and abundant breakfast. It’s wonderful to know that our convenient location near the airport and the city, combined with great value, contributed to a positive stay.We are especially honored to welcome you for the second time and look forward to having the pleasure of hosting you again on your next visit. Your continued support means a lot to us, and we are committed to making every stay memorable.Warm Regards,Francisco CoelhoFront Office Supervisor