We recently had an extremely disappointing experience at the entrance reception. We’re there to dine at the lounge inside the hotel, but the staff at the entrance refused to let us in. The individual at the entrance was not only unhelpful but also incredibly arrogant in their manner. When I requested to speak with a manager to clarify the situation, the reception staff outright refused to involve the manager through a call. Throughout the entire encounter, there was no apology or attempt to address the issue in a courteous manner. Such unprofessional behavior is unacceptable for a lounge that prides itself on hospitality. I expected a higher standard of service and am deeply disappointed by the lack of respect and professionalism shown. This experience has certainly tarnished my perception of hotel, and I will not be returning or recommending it to others.
很好
56 評價