安曼四季飯店(Four Seasons Hotel Amman)

This hotel shouldn’t be under Four seasons Flag ,it is just 4 hotel .Breakfast sucks and service sucks for most of the time . If you expect Four seasons Level ,you will definitely be disappointed ! Do not think of going to spa or facilities because you will see mold on the columns .

the facilities, materials and attention to detail in decor and lighting are amazing. The quality of the food itself was top notch. The front desk staff was also very personable. Nearly the entire rest of the staff, particularly the male staff, left much to be desired. their standard of service and speed fell below many casual and lower tier restaurants and hotels. The cheesecake factory, a casual dining restaurant has a higher level of service than this 5 star hotel. The waitstaff does not anticipate that a coffee drinker will drink more coffee. when serving, they will reach over the entire length of the table instead of taking a step to the side. The staff is very aggressive on prebussing, they will ask to remove a plate you are actively eating from as well as remove a plate with food that is left unattended without asking. "Managers" will interrupt an active conversation to check if everything is ok. Culturally, they are also not aware of any "over" egg styles, e.g. overeasy/med/hard. Admittedly this culture abstains largely from alcohol, but the bar staff is not aware of many standard cocktails and seems unaware, unable or unwilling to Google them.

What can I say other than this is the most amazing hotel experience I’ve ever had. It’s luxurious and yet everybody is friendly and down to earth. The food is fresh and prepared with love. I especially appreciated the welcoming and expert staff, including Abby, Erika, Khadeja, Chef Duha, Chef Loith, Chef Alaa, Haroon, Amesh, and Mayood. Apologies for misspelling names— I just had to give a shout out to the staff as they go above and beyond. The hotel is very quiet with wonderful amenities, including a full gym and beautiful pool and spa. I will be back!

beautiful experience with the staff. beside the four seasons brand value: it was a day of my birthday. I came late to the room, there was birthday cake with some sweet decorations around it. thanx Four Seasons for this gesture. it was highly appreciated. unfortunately, I did not taste the cake coz I was full of eating cakes during the day...beautiful Four Seasons Brand Value