布法羅阿默斯特希爾頓逸林飯店(DoubleTree by Hilton Hotel Buffalo - Amherst)

I was disappointed with the service upon arrival. The front desk lady was nice, although when I entered the hotel no one was at the front except a serving waitress whom did not look like she enjoyed her job. She did not say hi or smile. I arrived at 830pm and asked what time the bar and restaurant was open until and they said she was closing it right then. Your website said it was open until 12am. I ended up having your cookie for dinner, which I will say was delicious, but would have appreciated the restaurant staying open. There was hair in the shower and lots of dust bunnies in my room on the walls and roof.

We usually book hotels near UB when coming to town, as there is a cluster of hotels in area. This Doubletree a step above the others in Neibhborhood IMO. Only issue we had were noisy people up upstairs......think they were kids as there was a Hockey Tournament and it seemed like there were a lot of kids/parents at Hotel. Noise the guests, not the hotels fault. Clean, easy to get to, very comfortable room and beds.

We stay here every year for thanksgiving and we love it. The pool and hot tub are always warm and clean. The staff is always friendly. Food is good but could be fresher but still the staff is super friendly. Loved the bartender and host this morning for bfast. Clean rooms, close to everything we need. Thank you!!

Our welcome was great but the bedding had stains and I asked for it to be changed and all they did was remake the bed … in the end I asked for bedding and I changed and made the bed also they put us in a room that had water leaking from the ceiling by our door in the hallway

Quiet property, bathroom very small shower wasn’t the cleanest. Drain very slow in shower. Asked for fresh towels on Monday only got one facecloth the dirty towels were left in the shower. They were not removed. Had housekeeping trying to enter our room at 9:30 this morning said we were still in the room still trying to get in.

Check in was great. Room great. Pool problematic - dirty it needs to be vacuumed badly and the water was freezing cold it was more like a cold plunge. Whirlpool was also inder construction.

I booked a 2 queen room through *******. Checked in and they gave us 1 bed king Room. They changed it after we advised them of their mistake . When checking out they tried to upcharge us saying that we had upgraded which wrong. We received a courtesy credit which doesn’t make sense we received what we ordered