Sleep Inn & Suites Ames near ISU Campus Google review summary 4.2 342 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Priceline 8.5/10 · 133 reviews Tripadvisor 4.5/5 · 483 reviews Sleep Inn & Suites Ames near ISU Campus 4.3/5 · 1,053 reviews Reviews Search reviews Yaha Ro 1/5 3 minutes ago on Google Worst experience with their management. My 82 years old mom and I had a two night reservation at this hotel. Due to been affected by a tornado in Texas the evening before traveling to Iowa, we were not able to leave Texas. Right after the tornado, without any power, limited communication system in my city and low cellphone battery, I reached out to request a courtesy exception to cancel my reservation without any penalty. At the same time, I reached out to my other hotels in Ames and my airlines to request the same. All hotels and my airlines were able to provide this courtesy cancellation with a full refund or credit (including for reservations booked tru 3rd party agency). Surprisingly, after several attempts to connect with their management the night of the tornado and the days after the staff informed they were not honoring the courtesy request, not even rescheduling our stay. It is very fortunate this was their decision in the middle of our local emergency. I will never book this hotel again. Book any other hotels in Iowa.
DDiana SWe reserved this room for a visit to Iowa State. The front desk staff was very friendly and helpful upon arrival. The room was clean and was as advertised. Upon leaving we were called by the front desk to let us know that housekeeping had found a small item we had left behind. Since we were still in the area we were able to pick it up ourselves; however, we were impressed that they also offered to mail it to us. Overall a great stay.
訪訪客用戶This is the 2nd time we've stayed at this hotel. It's just off I-35 but a quick drive to ISU. We will be back next time we're in town. The hotel is very clean and quiet. The in-room kitchen is very convenient. The breakfast was just OK, but free, so can't complain. We were able to check in early through the app, and our room was ready around 1pm, before we even got to town. I saw a sign that pets were welcome, but never heard or saw any.
訪訪客The room was very clean. The beds and pillows were comfortable. The hotel was very full, so we did hear a small amount of noise, but nothing bothersome. The sink area is pretty small outside the toilet and shower room, so if anyone was at the sink, they had to move for that door into the toilet and shower room to open. There was a large window seat. The breakfast was standard fare -- waffles, juice, pastries, cold hard-boiled eggs, breads, bananas, cereal, milk. Also coffee and tea, which was English Breakfast tea, a nice touch. The staff was friendly. The only thing we didn't like was that the air conditioner cycled off and on, but it was quieter than some others.
I had been traveling all day from early early morning..and get to the hotel. I get my room and just want to relax.there is a pool in the middle of the inside with rooms surrounding it (what ***** thought that was a good design?!! ) I was put by the elevator and by the ice maker which I HATE BOTH. Being so tired I thought no big deal. WRONG! Children were screaming and running through the halls . I went down for a late dinner (only good thing was Italian restaurant attached) I asked to be moved and was refused! I asked how late the pool closed and was told 9! I came back at 9:45 and it was still in FULL swing. I asked again to be told he told them to leave. At 10 it finally quieted down! As for the shower …there was no HOT water. I let it run at least 10 min and was barely warm…again was told they were sold out. I stay in hotels every week for work and this was the absolute WORST in 36 years…the main reason I picked this hotel because it was less than 10 min from where I needed to be on Saturday. So…. If you want LOUD…kids running up and down and screaming until 10 at night then stay here. I get the kids were having fun but this design of this hotel was INSANE ! I would have given it a zero Front desk guy was rude too… could have cared less I was upset