阿默斯福特Belgenmonument附近住宿

The hotel was not that surprise at arrival but you will get love it after. Like the room being designed.

The hotel is set in a nice location in the country and a 20 minute walk from the train station which was ok for me, even if it was uphill which is weird in NL ! Check-in was weird, for some reason the two people were talking about us in Dutch and laughing at us, nice welcome. There were three of us arriving at 14:30 but our room wouldn’t be ready until 15:00 so the individually stored our bags, which was weird. My colleagues wanted to use the gym, but despite the fact we were there for almost a week there were no slots…..weird, later found out the hotel had leased the gym to a fitness trainer - why not be honest about it! Rooms have almost no sound deadening, TV didn’t work, no hand soap in the room and piece of foam for a bed wasn’t the best, I guess from that perspective you get what you pay for. Most of the bar staff and waiter staff were brilliant, great personalities and wanted to do their best for you which was nice. The food was a bit patchy and got the impression they were struggling in the kitchen, no different to many hotels and mostly ok, my group had to reject a couple of steaks, but was dealt with reasonable professionally. The meeting room was tight and a bit dangerous from the perspective the laptop power points were on the wall and created quite some trip hazard and the overhead projector build had seen better days and made the colours wishy washy. And now for the downright ugly, now I do get that hotels are struggling to recruit in current climate, but why would you put your worst employee on reception! We had an American VIP join out meeting, he only drinks Coke, as there was no one in the bar area I asked if reception could help. He said he could, promptly brought two bottles of Coke but then told me that I wasn’t “authorised” to put this on my room and I needed to pay cash. I tried to reason with this person that I didn’t have cash on me and as we were spending in the region of 15,000€ with the hotel perhaps he could either add it to the meeting room cost, or food and beverage cost. He told me that he was not prepared to do so! He summoned a colleague from back office and she agreed the only option as I had no cash on me was to leave with the Coke. I was rather upset by this treatment and to my discredit I raised my voice, and despite a colleague was on the phone to potentially another guest and there was a queue behind me, they simply didn’t care and it was more important to them that they didn’t release the Coke with payment ! I left shocked, then entered the kitchen to find the bar staff cleaning dishes as they we short staffed, which I understand, and her comment was “ I don’t know how to charge you for the Coke, but you take it and I’ll figure it out”. Give this lady a promotion and send the clowns on reception to wash the dishes.

Erg fijne hotel, fijne locatie, zeer goed ontvangen, goede bedden.. zeker een aanrader

***Please be careful before booking here, it looks more like a SCAM than a relaxed stay.*** We booked an expensive Suit room W/ Jacuzzi at this hotel to celebrate our 2023-2024. Well, this was the Worst Experience ever. Since we arrived, the Suite Room had issues with Leakage to the floor under our room. Room service kept coming to our room almost every 30min to an hour. They kept coming to check the same thing, nothing to see in our room. So with this the first day was already RUINED! We couldn’t relax because people kept coming to the door. Next day again same thing since the early morning room service and the hotel technician kept bothering us. As if we did something wrong but we didn’t, we couldn’t, we just arrived at the hotel Suite… Then they ask us to leave the room for at least 1 hour so they can ‘Try’ to fix the issue. We declined. Then randomly 30 minutes later our airconditioning stopped working, sweating in the SUITE room they couldn’t fix it. After all this, we decided to leave earlier then we wanted. We travel allot and visit different hotels in Europe. But this, for a very expensive SUITE room to have so many issues was crazy. Never had such a bad experience before at a hotel, especially a Suite room Hotel. We also we asked our money back, but only got a percentage back and as a compensation they gave us just 2 bottles of water… So yes, we had to pay for the first day, while they kept bothering us the whole time. Very very unprofessional of this hotel and staff. We had to pay for the night we couldn’t even relax because of faulty SUITE ROOM. Please be careful before booking here, it looked more like a SCAM than a relaxed stay.

321房間清潔度差。茶盤表面的紙板杯倒置非常髒!客房服務人員粗略地參觀(我們在那裏的下午到達,2人在不到5分鐘內就繞了一圈)。浴室毛巾永遠不會幹,因爲沒有毛巾欄桿 - 只有2個小缺口鉤。電視 - 沒有一個英語頻道。說明不是英語,所以不明白!房間裏沒有信息文件夾。酒吧體驗奇怪。玻璃必須從餐廳帶來。期望提前購買憑證?沒有打擾 - 從酒吧拿玻璃進入餐廳。晚餐:只有一個選擇的套餐!當要求湯時沒有面包。每天晚上的薯條和沙拉 - 陪伴肉。早餐:熱或冷的絕佳選擇。接待處:無法提供正確的信息參考。當地巴士到可愛的Amersfoort。會給我們送20分鐘錯誤的方向!如果你需要當地巴士-步行10/12分鐘。到Bedriveterrein De Horst巴士站。優服務卡支付僅限。歐元1.55單。令人失望的服務。

我目前住在堡壘酒店,我們週日晚到,但餐廳仍然開放,我在這裏作爲一個團體出差,到目前爲止,我們似乎對我們的經驗感到非常滿意,特別提到Anouk和Ben,他們非常專業!!酒店的所有其他工作人員!對不起,我還沒有時間抓住他們的名字。如果將來我有機會去這個地區旅行,如果是這家酒店,我會非常感激!!非常感謝堡壘的工作人員!!

咖啡機沒用,冰箱也沒用,對於其餘的來說是個不錯的酒店!