The premises are beautiful, but It's not a 5 star hotel and definitely not worth the money. Note that the hotel is 40 minutes away from the city center and if you want to go out, the hotel has to order you a taxi, which will take at least one hour to arrive (Ola and Uber have no taxis in the area) *We had such a bad experience, that the hotel promised a 20% reimbursement that after one month chasing them, still has not happened (after many excuses) - Details below: (1) Wifi is non-existent and despite asking many times to fix it, the problem was unresolved throughout our 2-day stay (2) Entry to the spa is at additional cost (steam, sauna, indoor pool) (3) For two nights in a row there were extremely loud parties run by guests in their room that could clearly be heard from the villas. Despite promising that the parties would end soon, they lasted until the early hours of the morning. When complaining about it at reception during check out, they explained how they expected us to move rooms at 2am (which wasn't even offered to us at the time) so that we wouldn't hear the music, rather than ensuring the quiet atmosphere the hotel promises to their guests (?!) (4) None of the pools are heated (unlike other hotels we’d stayed at in the area) so we couldn’t use our villa’s pool (5) The phone in our room wasn’t working so we were unable to call reception when we needed something. So we tried calling the hotel directly from our mobile phones, that also wasn’t working.
翻譯