住宿方回覆: Dear Shuiying_123, Thank you for the feedback. We are happy to hear that you had a good stay at our lodge. About the sanitary environment, We have improved on it and everything is now ok.
住宿方回覆: Caro X8389GJvalentinam, Grazie per il feedback Abbiamo ascoltato le vostre preoccupazioni e abbiamo lavorato su di esse. Il Wi-Fi è disponibile solo nelle aree pubbliche, nella reception, nel ristorante e nel bar e disponiamo del Wi-Fi più potente della regione. Va tutto bene adesso e ti diamo il benvenuto di nuovo la prossima volta
11GF11
入住於 2024 年 11 月
家庭出遊
6.0/10
發布於 2024 年 12 月 20 日
Schönes Anwesen, gepflegter Garten. Essen soweit okay bis gut. Personal freundlich. Viele Tiere die man sieht (insbesondere Äffchen) sehr schön. Nahe gelegen bei Amboseli Park. Zimmer sind sehr gross. Badezimmer leider echt alt und dreckig wirkend. Warm Wasser vorhanden.
翻譯
住宿方回覆: Dear 11GF11, Thank you for the feedback. We are happy to hear that our staff were friendly to you, food was ok and our location to the park pleased you. We have also noted the concerns about the bathroom and worked on it. Thank you again and we welcome you again next time.
Abbiamo soggiornato in questo struttura per una notte, a seguito di un safari alla riserva Amboseli. Il nostro cottage era molto basic ma dotato di ogni confort. Il ristorante a buffet prevedeva diverse portate tutte buone. Alla sera è stato eseguito anche uno spettacolo Masai attorno al fuoco.
翻譯
住宿方回覆: Dear Regina, Thank you for the feedback. We are happy to learn that you enjoyed your stay at our lodge. We welcome you back again next time and promise to do better
訪客用戶
入住於 2024 年 2 月
其他
6.0/10
發布於 2024 年 3 月 19 日
Lodge a pochi km da un delle entrate al Parco Amboseli, struttura curata solamente nella parte frontale, le ultime strutture sono lasciate al caso, erba alta, poca illuminazione e strutture poco confortevoli. La stanza, una superior, dove ho alloggiato faceva parte di una serie di stanze a schiera. Non era presente un climatizzatore nè un ventilatore (era veramente necessario). il letto era scomodo, il materasso basso e duro non consentiva un ottimo riposo ed aveva la rete per proteggere dagli insetti strappata. Insetti, tanti insetti all'interno della stanza, zanzariera del bagno rotta (impossibile aprire le finestre) Non ho utilizzato il balcone con vista Kilimangiaro in quanto lasciato all'incuria. (la finestra non ha la zanzariera) Piscina non curata, 5/6 lettini arrugginiti. Cibo nella media. Personale cortese.
I was visiting this lodge with my family and we had booked a year in advantage for 3 cottages for 10 people. When we arrived only 3 out of 10 got a cottage and rest got an extremely warm tent with no mosquito nets around their beds, bouncy floor, no doors for toilet and very small beds (1200x200 for a “king size bed”) for a family of 3 and 4. It was a real hassle and a big frustration for the rest of the family to sleep without the mosquito net and hotel didn’t give a sh*t about it. It was only after hours of complaining they send some staff down to the tent to set up the mosquito nets. Their manager claimed that malaria is not existent in this part of Kenya which is a straight up freaking lie. After a lot of trouble and continued complaining about that we ordered 3 cottages in a year of advantage they booked OUR rooms for their tribe family (which the receptionist confirmed that they were) we ask for some compensation for our drinks at the meals (we stayed for 2 days cause of safari) that we AT LEAST should get for free. A very small demand for a lot of negative energy and hassle. That was denied by their manager because the tents and cottages cost the same (theirs a WORLD of difference between the two kind of rooms) The compensation was that the rest of family got the cottages the next day (that we already had ordered in advantage) that was booked because their friends and family had our rooms. The staff in the reception, and manger doesn’t give a sh*t about customer service and would rather have their friends stay than tourists that have payed and booked rooms. Never this again!
不是一個住宿的地方。周圍有許多其他選擇。唯一好的就是位置好,但是周圍有很多旅館。 經理沒啥用。不回覆訊息並且似乎從未出現過。也被誤導了一些導致管理階層不想處理的大問題的事情。意識到問題後忽略所有訊息。床很不舒服,枕頭更糟。食物還可以,早餐是一天中最好的一餐。聽到接待處的一些人抱怨 AA 不滿足他們的需求。一定是持續存在的問題。 由於管理無能且沒有理由,不會再次入住。 周圍的許多其他旅館會更好地尊重他們的客人。尤其是價格。自助餐的工作人員很好。他們的電話接待,沒有笑容,不是我喜歡的地方。 如果有人想了解並且希望 AA Lodge 高階主管與我們取得聯繫,我們很樂意為您提供更多解釋。我嘗試了很多管道,但不斷被忽視…典型的
原文以 Google 翻譯
訪客用戶
入住於 2023 年 11 月
家庭出遊
8.0/10
很好
發布於 2023 年 12 月 12 日
Es un buen sitio para descubrir el parque de Amboseli, está muy convenientemente situado cerca de la entrada y con vistas preciosas del Kilimanjaro. El personal es muy servicial, la comida es bastante buena y tipo buffet, si viajas con niños esto es un plus. Las instalaciones están limpias y rodeadas de mucha vida, te encuentras monos y otros animalitos en el mismo recinto. Como negativo, las instalaciones están viejas y quizás deberían cuidarlas un poco. Pero tampoco echamos nada en falta y pudimos disfrutar de una habitación familiar y estar los 4 juntos, también un plus en Kenia.
翻譯
訪客用戶
入住於 2023 年 10 月
其他
2.0/10
發布於 2023 年 11 月 25 日
I just got back from Kenya after a good 2 weeks. My vacation started with AA lodge Amboseli. I have stayed here before and it was nothing special. We were assured by the management that things have changed and our experience would be better. Taking their words at face value was a big mistake. The staff are very unfriendly. There is clear discrimination in the way they treat guests. My friend and safari guide decided to meet up for lunch after checking in. When I went to my room, the staff knocked on my door and told me that guides/drivers are not allowed to socialize with guests. We wanted to resolve this by speaking to the manager, but he was clueless and said those are the hotel rules. We informed the main office of AA lodge and Dan who made our bookings assisted to sorting out this issue. But the damage was already done. The rest of the days we were given the cold shoulder by the staff. The rooms on the other hand are average at best. Food is a hit or miss, the latter more often. The only positive is that these guys are located close to the gate. All in all I will avoid this place like the plague. Of course, if you are white skinned, you may receive better treatment.