羅塞莊園飯店(Rothay Manor Hotel)

A classy gem in the heart of the Lake District, everything about this hotel is beautiful and good quality, from the rooms, amenities and menu. I highly recommend staying here. The tasting menu is delicious. The staff were really friendly and accommodating.

This hotel used to be my favourite hotel to visit in the lakes, with friends and family, we visited in December and the whole concept of the hotel and restaurant has changed for the worse I’m afraid. We were always served by a young gentleman in the restaurant whol was always professional and attentive to our needs. I found out he has left the company now, he was an asset to the company and I’m sure he will be sadly missed!

We stayed for a long weekend in December - the hotel itself is lovely, the rooms are spotless, cosy and beautifully decorated with lots of thoughtful items you would expect from this standard of hotel (fresh milk, mini cocktails, homemade biscuits, luxury toiletries etc). The staff on reception were also very attentive, friendly and welcoming. However, the service at the restaurant was very disappointing and has put us both off from returning again. We had afternoon tea, the a la carte dinner menu and breakfast each morning of our stay. During afternoon tea we were told abruptly there was no decaffeinated black tea only herbal tea (a minor complaint but odd for this standard of hotel especially considering it was available in our room). We were not checked on once during the meal and not offered any more drinks. The service at breakfast was not great, the first morning we were waiting 30 minutes for a drink order to be taken, the second morning it took 40 minutes for a bowl of yoghurt and granola to arrive (after a reminder from us). Basic requests were messed up - not sure if this was the kitchen or the waiting staff but just gave an impression of disorganisation and a lack of training. This also happened with other guests breakfast orders. The most confusing thing was that staff would be walking around the room constantly but didn’t seem to notice that people had been waiting for a long time, or might want to order more drinks etc. The dinner was nice but again, compared to similar places we have eaten, there was no explanation of the food, service was slow, and after asking for a change to one menu item for a dietary requirement there was no acknowledgement when it was brought to the table which would have been concerning if I had a serious allergy. We were surprised by all of this as it had been recommended by friends, but a quick google search shows a new chef and restaurant manager have recently taken over - maybe this is just settling in problems.

Have been taking Sunday lunch here three times a year for the past twenty years, and it has always been a treat. Unfortunately, on the basis of our recent visit, it has lost its way. The welcome was non existent, it was forty five minutes before we were presented with menus, it was one and a half hours before starters were served, and two hours before the main course. We requested white bread with the starter which didn’t arrive, and took two further requests before it arrived. My wife’s main course was not as ordered and had to be returned. My main course had cold beef, hard and cold roast potatoes, a wedge of hard carrot, and a very salty gravy/jus. Following clearance of the main course dishes my wife had to go to the bar to request dessert menus as these were not offered. It was doubly disappointing as, not only was the whole meal poor, we are now reluctant to return to a venue we have enjoyed immensely for many years.

Friendly, helpful staff. Went out of their way to accommodate special diet. Good location. Lovely room and bathroom. Room came with kettle, coffee machine, fridge and snacks. Breakfast excellent. Dinner menu was not for us, too fancy and not enough choice, although they did offer talk to chef. Plenty of good restaurants nearby. Lovely terrace to sit and have a drink. No air conditioning but fan was provided. Rain shower but shower caps provided.

This is a magical hotel sitting in a gorgeous town. We loved everything about it. The team members are very friendly. The rooms are lovely especially the deep bath after a long hike. We had dinner there on one of our two nights. The food was amazing - this chef is very talented. The breakfast was also especially good. A hearty cooked breakfast to set up the day ahead

Not sure where ‘Beach Boy 2009’ was staying - sounds like it was another hotel!! Given that usual check in time is 3.00pm, maybe that explains some of the housekeeping issues in the morning? We certainly didn’t have to drag our own suitcases upstairs when we arrived at 2.00pm on Sunday - they were taken upstairs for us once the room was ready at 3.00. The restaurant was not ‘over-rated’ for us - we really enjoyed the wonderful menu on three evenings and ate different (and delicious) dishes every time - so maybe that is a question of taste? We loved the hotel, food and wine, and appreciated the excellent service from all members of staff. Comments definitely not written by the hotel!!

This is definitely not a five star hotel. There are many flaws and issues that detract from what it could be. First, upon check in, we were shown to a room on the second floor of the new pavilion. There is no elevator and no-one to assist you with your luggage so it is up to you to drag your suitcases up the stairs. The room itself was quite nice except for the tiny shower, but at least it had a separate shower. Then there was the issue of no 'do not disturb' sign to hang on the door. We had arrived after a long overnight trip from North America to London, then a 3 hour train ride and a then a car trip to Ambleside. We were very tired and looked forward to sleeping in. But at 8:30 a.m. the housekeeper opened our room door and then again at 9 a.m. There was no way to prevent that. The restaurant is way over-rated. The menu never changes and the selections are not great. Also, there is a bistro menu but if you want that you need to arrange for it in advance and you are banned to a separate dining room since you are not permitted to eat that food in front of other guests. This is not a bad place to stay. It is just not as spectacular as the other reviews suggest which always makes one think that they are composed by the hotel itself.

Wij hebben hier 4 nachten verbleven in een classic plus room. Goede kamer en mooie badkamer. Er loopt zeer veel personeel rond. Personeel is vriendelijk maar niet attent genoeg. Het is een prima hotel maar voor deze prijsklasse mag je wel een wat betere, meer attente, service en wat extra aandacht verwachten. Wat kleine extra’s waardoor je je als gast extra welkom en inde watten gelegd voelt. Zoals een welkomstdrankje, wat chips/nootjes erbij als je een borrel bestelt en dat de koekjes op de kamer iedere dag worden bijgevuld. Wij hebben 2 avonden in het restaurant gegeten. Het eten is goed maar de prijs-kwaliteitverhouding klopt niet. De kok toont te weinig creativiteit. Zo kregen wij 2 avonden precies dezelfde voorafjes en tussengerechten. Ik vind dat voor deze prijs niet goed. Ook is het menu veel te beperkt als je vegetariër bent. Al met al vonden wij het een goed hotel maar je betaalt te veel voor wat je krijgt.