羅塞莊園飯店

Over priced and overrated. This place is dog friendly so expect loud barking dinners lol. Bar and FoC staff are great but food and wine selection is poor. Food menu is confusing and so is the wine list making it difficult to find what you’re needing. Took me a very long time to get a wine that I needed. And staff had no idea about the selection rather than suggesting something just gave up. So unprofessional.

We stayed for a long weekend in December - the hotel itself is lovely, the rooms are spotless, cosy and beautifully decorated with lots of thoughtful items you would expect from this standard of hotel (fresh milk, mini cocktails, homemade biscuits, luxury toiletries etc). The staff on reception were also very attentive, friendly and welcoming. However, the service at the restaurant was very disappointing and has put us both off from returning again. We had afternoon tea, the a la carte dinner menu and breakfast each morning of our stay. During afternoon tea we were told abruptly there was no decaffeinated black tea only herbal tea (a minor complaint but odd for this standard of hotel especially considering it was available in our room). We were not checked on once during the meal and not offered any more drinks. The service at breakfast was not great, the first morning we were waiting 30 minutes for a drink order to be taken, the second morning it took 40 minutes for a bowl of yoghurt and granola to arrive (after a reminder from us). Basic requests were messed up - not sure if this was the kitchen or the waiting staff but just gave an impression of disorganisation and a lack of training. This also happened with other guests breakfast orders. The most confusing thing was that staff would be walking around the room constantly but didn’t seem to notice that people had been waiting for a long time, or might want to order more drinks etc. The dinner was nice but again, compared to similar places we have eaten, there was no explanation of the food, service was slow, and after asking for a change to one menu item for a dietary requirement there was no acknowledgement when it was brought to the table which would have been concerning if I had a serious allergy. We were surprised by all of this as it had been recommended by friends, but a quick google search shows a new chef and restaurant manager have recently taken over - maybe this is just settling in problems.