薩里斯卡烏特薩夫營舍

We booked our stay for two nights, where we have already informed them half an hour before check- in to turn onn the air conditioning but when we came to the room it was totally hot and suffocated as the room was not even opened for days than even after 5 hours of check-in the room was as it is hot upon asking so many times and after checking but no resolution was given and even service in restaurant was slow we had just one meal and that took whole 2 haurs to finish. If i could mark it as the worst property and expensive place n i would like to mark 0 in rating

The first thing you expect when you go to a wild life park is that the wild life safari experience you will get would be great. Sadly, it’s not the case with Camp Utsav. I have been to multiple wild life parks and at each and every place the resort makes sure that the experience you get on a wild life safari is exceptional. Even though it is mentioned on their website “Utsav Camp's resident naturalists and rangers will curate the best routes for your safari based on your interests and realtime tracking and sightings of large cats and other animals.”, it is clearly not the case. No naturalist curated any kind of special route for us, in fact they did not even care. Also, there is no coordination amongst different teams in their staff. Following is the outline of my experience - 1. My travel dates were checkin on 29th March 24 and checkout on 31st March 24 2. Booked personal jeep safari for 30th March 24 and made payment for it of Rs.12,390 on 31st Jan 2024 itself (Rs.8500 is the govt fee for private jeep safari. Resort charged us extra for better experience and services) 3. On 29th March evening upon asking multiple times, I was told by their GM Mr. Joseph to reach the reception at 6 am - first we would have tea and then depart for the safari from there 4. As advised, we reached the reception at sharp 6, only to discover that there was no staff present there. We looked for the staff and finally asked the guard at the gate to call someone. 5. Naturalists were nowhere to be seen till 6:15 am. 6. There was no tea etc at 6 am, it came late (which I can discount as it’s not very important) 7. Finally the driver came late and we reached the safari gate very late. 8. There was no guide assigned to us. Normally such resorts send a naturalist from their team to accompany the guest as well to ensure a good experience, which they did not. 9. The driver just took us around the forest without really trying to track any tiger or leopard and brought us out of the park much before time 10. There was a basket of some food and chai which the resort had kept for us in the jeep. Neither the staff nor the driver care to inform us of the same. It was when I noticed, I asked him if they had kept water as my daughter (12 yrs) was very thirsty. He then took a bottle of water out from the basket and handed it over to us. This was a sparkling water bottle and there was only 1. We stayed thirsty throughout the safari. 11. When we reached back, since nobody cared to even come and ask how our safari was, I personally called their GM Mr. Joseph and told him everything. He told me to give him 30 minutes of time and he would get back which he never did. 12. At checkout I noticed that jeep safari bill was added again in my bill and I requested the person who prepared the bill as I had already paid for it. He called 2-3 different people and confirmed and then removed that amount. 13. A private jeep safari at Sariska costs Rs8500 for a maximum of 6 guests in t

Its not a place where you go for your safari experience. Its a mid-comfort place of stay, good enough for a weekend drinking binge with your friends (oh BTW they have a corkage charge if you bring your booze). It actually was a party place before the present management took over, but they are not able to shed that attitude. The camp staff are just so eager to please you, which is one of the saving graces (the resident naturalist and the stone cottages are the other two), but they lack training. After years of having to serve the city based drinking crowd coming to party the weekend in the lodge, they know no better than popping the beer bottle loudly next to your ears! As if that would elicit a round of applause! Our stay was an excruciatingly painful event. We originally booked for two nights to be with friends and his family who I recommended this place, not knowing that I was putting my reputation at stake. All of us have stayed in some of the best and expensive places in this country and I got swayed by some really glib sales chat by the owner of this camp, who, bless his heart, has NO idea of how to operate a safari lodge. Actually NO ONE in the lodge has any experience of one, so at the end of the day, it is just a nice place close to the forest (and close to NCR) to sunbathe in the winters and probably drink some. A piece of advise - if you like you like your pink gins or your dry martinis, they you better bring them *****, even though you may have to pay corkage. The Tents are spacious but TERIBBLE - the old canvas top is spotted with mold, while the linen, pillows and the duvets musty. Actually my duvet cover had a moth-eaten hole! But the best part was the absolutely disgusting odour that started emanating from the tent bathroom one first evening of our stay. We noticed it when we came back from our dinner and it got so bad through the night that we couldnt sleep at all that night and finally had to sit outside from very early in the morning just so that we could breathe! And no, no one answered our calls from the room though there is a card saying that one should call a certain number if you needed anything! So after a bit of flapping at the reception, we were shifted to the stone cottages later in the day when one became available. These cottages are absolute heaven in comparison! Since I had nothing worth while to do back in Gurgaon in the approaching Christmas weekend, we decided to stay for an additional night. Of course my friends and his family left as originally planned, grumbling that they would never return. The food was low mediocre, unimaginative and the same standard fare that you can find in any good but cheap Rajasthani dhaba. Just having a distasteful lump of penne pasta in the menu doesn't help you change the class of cuisine. Again it showed that the kitchen staff was trained, and the menus planned, for the classless weekend drinking crowd from the NCR who descend into Sariska for their 'fun times'. Only one goo

Here comes another property which boasts of luxury but actually, the only luxury was good food. Starting from the room, The Air conditioners were too noisy as if they were not serviced since installation. The head shower was pathetic with no flow at all and who puts an iron bucket by the way in bathroom these days ? There was no Tea or Coffee sachets in the room, only tea leafs and coffee leaves to be made by pressing . ( Are you gonna press tea leaves in so called luxury rooms ? ) NO ROOM SERVICE , so we need to go every time to restaurant for tea, or any other little nibbles with kids … When we checked in, the resort was almost empty, being so called luxurious brand, I requested for an upgrade but as expected, DENIED … The Sariska Tiger Reserve safari costs around 9k whereas they charged us 14k plus taxes just to drop n pick up from hotel. We were told that little refreshments will be given for Safari thing but NOTHING… There were complaints from one of other guests regarding theft of money from rooms. The head office staff sitting in New Delhi didn’t even knew that SPA was not available at the property even after when I asked for same beforehand. I requested the booking office in Delhi that it’s my wedding anniversary so please make it special by at least offering a cake but as EXPECTED, NOTHING WAS PLANNED AT THE PROPERTY… For what are you charging 12k plus taxes for a 2 star property with horrible services ?

The property is beautiful. It gives you the experience of living in the wild but with all amenities. I love how they haven’t touched the flora and fauna on the land which gives it the raw jungle feel. The forest villa is absolutely stunning with soothing interiors and a lovely view of the Aravalis. And the food is also really good. They don’t offer room service hence you have to go and have meals at the restaurant. The restaurant has a nice vibe with good views. The staff is nice and courteous. Vishram was super sweet and helpful. Totally recommend it for a short weekend getaway.

The staff is super considerate and mindful. The villas manage to be luxurious without feeling out of place with the natural surroundings, and the ambience of the place is just what you need to escape the fast-paced city life and attain a change in tempo.