阿爾圖斯希爾頓歡朋旅館&套房飯店(Hampton Inn & Suites Altus)

Door locks worked sometime. Other room door locks were pulled from the doors. Pool and hot tube inoperative. Computers were down at checkout.

Overall just ok. Shower in our room wasn’t clean, check in process was rough, lost our info and had someone trying to get into our room one afternoon even with the DND sign hooked to our door.

The first room had bugs and the 2nd room was no better. The manager stated oh its just cotton beatles. For the amount I paid, I shouldn't have seen any bugs. The pillow cases were brown and so were the sheets. The toilet seat was peeling and was yellow. The shower, I will just say, don't use, .the bathroom sink would not drain. It was an awful experience and wouldn't recommend this hotel. I'm seeking a full refund. I have pictures and video's I will be posting on social media.

Ir is a lovely hotel. I boked there because it was pet friendly but the list of restrictions for the pet were difficult for us. Our dog is elderly and deaf so its not like I can give her a voice command and expect her to obey. I am in the process of trying to teach her hand signals but her deafness is a relatively new situation. I probably won't book there again because of the resrictions. I understand their purpose but i don't want to spend every second being concerned the job might jump on the couch. The facility is nice and the breakfast was very nice with lots of choices.

I don’t appreciate they don’t disclose that their pool and fitness center are not in working condition. I would have chosen a different hotel if I known about the pool not working.

Everyone was courteous, breakfast was excellent, Cleanliness was pretty good. Some trash in grounds. We chose this motel because of the indoor pool. However the pool was out if service when we got there, This was not noted on the website. I noted that it should have been! She said the pool had been out for over two years! I said well that absolutely should have been on the website! So we had to take the kids clear across town to the City pool!

I have had great experiences with Hampton Inn in the past, which is why i didn't hesitate to book them for this trip. The staff was friendly and helpful and the breakfast bar was good. However, the pool was out of order as was the fitness room. These were 2 reasons i booked this hotel Additionally, we saw insects on the floor of the lobby more than once and our shower had mold! Come on Hampton Inn, you are better than this!

Check in a little slow but accommodating!

We took one look and didn't even check in. Drove all the way back to Vernon, Tex to stay in Super 8. i can't fathom why ******* would risk/ contaminate its credibility by endorsing this homeless shelter/rent by the hour/unsanitary place. What steps can i take to get at least a partial refund?