普勞飯店(The Plough)

Das Hotelzimmer war sehr gemütlich. Es gibt einen Parkplatz hinter dem Haus, mit einem großen Auto wird es aber vermutlich schwierig, durch die Einfahrt zu kommen. Das einzige, was nicht so toll war, war das WLAN und die genervte Rezeptionistin (es war aber auch sehr viel Barbetrieb).

We were very disappointed with this hotel. It looked wonderful but failed to live up to expectations. The staff were surly, verging on rude. On arrival, we were told we were on the top floor and there were no lifts. I struggled to carry my case up and only when we arrived at the top floor did she offer any help. We were told the wrong time for breakfast and when the staff member couldn’t work the payment device, she said you’ll have to pay later. At breakfast on first day, we didn’t even get a good morning from the waitress For the price we paid, I would expect breakfast to be included, but that was extra. There was no Wi-Fi provided - we had to log into the cloud, Sharing lots of personal information which no doubt will result in unwanted spam. To be fair, the location is perfect for the town and castle and the rooms clean and comfortable, although it was not serviced on the first day and you had to remember to clean your teeth before flushing the loo or you didn’t get any water from the tap. If you returned after 11pm you had to use the rickety steep fire escape staircase outside. This was very dangerous and I cut my foot on one of the steps. I will not be back and recommend no one else books into the Plough either.

Parking is at the rear of the property, Check in is at the bar in the downstairs pub. The barmaid escorted us to our room, she was a bit vague with the info regarding breakfast etc but we got the jist of it. First impressions are a nice clean, well decorated room and hotel, nothing fancy but nice enough. The room has everything you could need, TV, En-suite shower, fan, kettle and a nespresso machine. If staying out later than the pub closes you access the property at the rear using a fob system to get in, as there are no staff present through the night. Breakfast is in the first floor restaurant area and has to be paid for in the morning. 2 breakfasts, 2 brews and an orange juice cost us £25 on top of the £140 we paid for the room on a Sunday night, the breakfast wasn’t that great and is the only reason I didn’t give a 5star review. £165 total for a room and breakfast is a little too much for a Sunday night in standard hotel. We only booked this as we had been let down by our original booking at the last minute and there were no other rooms in the town. I probably wouldn’t of booked at that price if I had other option’s available to me.

Nice room, rubbish shower. Had to go and hunt out a member of staff to order breakfast.

Very friendly, helpful staff. Bed very comfortable, clean room . Great food ! My only negative is the poor internet connection , which has been mentioned on previous reviews but has not been addressed.

Over-priced. We stayed another night in a different pub just outside Alnwick for half the price, with breakfast included, and it was much better. You’re paying for the location, but for the sake of driving ten minutes out of town it isn’t worth it. The room was big, but the bathroom was very dated, and the bar area etc felt quite tacky. Also the staff weren’t particularly friendly or engaged - there was definitely a ‘doing the bare minimum’ attitude. When we checked in the girl asked if we were eating that evening, and when we said we weren’t sure, she assured us that they would keep a table for us. What she didn’t mention is that everything in Alnwick is closed on a Monday. When we arrived back at the hotel at 10 past 8, having failed to find any food, we were told that the kitchen had stopped serving food. No apologies or attempts to come up with a solution. So we ended up having takeaway chips on a bench outside. When we checked out the manager apologised and offered us a discount. But don’t think we’ll be staying there again!

Enjoyed our stay at The Plough. The room was lovely and staff provide dinner even though the service hours were over.

Friendly, efficient staff

Started badly with bed made into a double even though we called in advance to confirm it was a twin. They couldn't change it as they had no single duvets or sheets available. The duvet was also a very thick winter duvet even though it was May. The room was also incredibly hot and noisy wih the traffic from the street and thin walls. The room was very overpriced for what is offered and there isn't even breakfast available.The barmaid tried her best though. Avoid.