阿拉木圖The Abundance Garden Bench附近住宿

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Awesome Location right in front of a shopping mall.. small rooms with comfortable beddings.. very average service.. they actually need to improve in there F&B.. breakfast was just okay types with not much options for vegetarians.. maybe I expected better

Reception was okey and Hotel Manager was super hilfsreich fūr alle Fragen und uns 100% geholfen. Vielen Dank. gerne wieder. Hotel muss sich verbessern fūr Frūchstūck. Mehr erfahrene Personal. Changing the Menūs manchmal. Nicht jeden Tag gleiche Menū anbieten. Qualitativ bessere Produkte von Käse. Oliven. Frūchte. Teesortiment.

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

設施：確實是有點老舊的，衣櫃門有一邊是拉不動的，第一晚入住，喊人來維修，維修人員説，是個古老的維修件，沒辦法維修😂浴室沒有拖鞋🩴，但有踩腳布。馬桶按扭也有點問題，有時候要按第2次才可以停止。電視機是那種很老舊的（雖然沒有 打開看過）沒有熱水壺，有瓶裝水。 衞生：可以，但有點不認真。第一晚入住甚至連拖鞋都沒有給我們，又要下樓去單獨問，每天阿姨打掃的時候也不會給新的。住了6晚，在第4天的時候，給換了一個拖鞋。😅但整體整個房間都是很乾凈整潔的！ 環境：酒店大堂和餐廳很漂亮！但是房間內部不行哈哈哈 尤其晚上，燈光太黃了，顯得80年代的感覺，但是早上拉開窗簾看，陽光進來，是很可以的！😀窗簾不是遮光的，建議帶眼罩～房間能看到雪山！巨美！很值得！真的！不同時刻看雪山都有不同的美～ 服務：前台工作人員都會説英文，餐廳服務員也是，挺好的。 酒店早餐很多品種！！很好吃！但中國胃可能不喜歡～酒店餐廳24h營業，樓下咖啡廳還有隔壁的noodles也是24h營業！酒店位置真的很好，在市中心，距離地鐵站公交車站都很近！酒店附近環境很好，有熱門的navat餐廳，也有很多咖啡店，有超市～距離景點都挺近的，缺點就是房間設施確實舊了一點，還有洗髮水沐浴露是一體的，建議自帶洗髮水～房間沒有熱水壺，但會配1L瓶裝水!建議多帶一個移動排插，插座位置不怎麼好～

Stayed here for just one night in April. Service received was fantastic (given I arrived early in the morning) - check in was quick and the staff spoke excellent English. I found the room to be comfortable, very clean and of a good size. I got the impression the hotel is relatively new. It’s around 20-25 minutes from the airport and maybe around 10-15 minutes to the centre of Almaty using Yandex which is very cheap. Would highly recommend this hotel.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

因此,我在阿拉木圖延長了住宿時間的兩個不同的房間預訂了4晚。因此,所提供的照片代表了一個地面雙人間和一個帶有夾層的家庭房間。最重要的是,對於所付出的價格,這確實是非常合理的,我認爲這家酒店的價值是一流的。因此,我將根據他們的重要性來排列我的意見。首先。工作人員在整個住宿期間都非常友好和專業,包括安全。其次,我贊成酒店的內部房間的整體設計確實非常舒適,而且非常寬敞。7-10提供的早餐很舒適,提供了所有必需品,不過我建議以後再煎蛋。除了以上,雙人間還有衛星電視,可以上網-即YouTube等。游泳池,雖然我沒有使用它看起來棒極了,餐廳的食物價格很好,也很美味(我推薦扁豆湯,有雞----菠菜和米飯)。雖然有施工工作發生,考慮到一些客人必須瀏覽一下,可能會更整潔一些,但我仍然會以5/5的價格評價這家酒店的預訂價值。👍