阿拉木圖 Jetisu 宜必思飯店的評論

住宿方回覆: Dear Emilyai Mar,Thank you for your feedback. We’re pleased to hear that you found the room size comfortable and in line with expectations for a business hotel.We appreciate your comments regarding the long corridor access and the parking entrance layout — your observations are very valuable, and we will take them into consideration as we continue to improve our facilities.We hope to have the opportunity to welcome you again in the future and provide an even more convenient and enjoyable stay!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review. We truly appreciate your kind words and are pleased to know that you found ibis Almaty to be excellent value for money and a convenient choice for business travel.It is wonderful to hear that you enjoyed our location, free parking, clean and comfortable rooms, reliable Wi-Fi, and the variety offered at breakfast. We are also glad that the quick check-in and check-out process, as well as the presence of the restaurant and bar, added to your overall comfort. Your kind comments about our Front Desk team are especially appreciated and will be shared with them.Thank you as well for your helpful note regarding room categories — your recommendation may certainly assist future guests in choosing the option that best suits their needs.We are delighted that your experience exceeded expectations and sincerely look forward to welcoming you back on your next visit.Kind regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you enjoyed our prime location and found the nearby facilities convenient for accessing the pedestrian street and shopping areas. It is also wonderful to know that you consider our hotel facilities among the best in Almaty and that you were pleased with the variety and quality of our breakfast.We truly appreciate your recognition of the standards we strive to maintain in terms of comfort, hygiene, and safety—especially for guests traveling on business. Your feedback is highly valued, and we are glad that our services contributed positively to your stay, even if the room rates differ from what you may be accustomed to elsewhere.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit to Almaty.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: 尊敬的賓客，非常感謝您分享如此精彩的回饋！我們很高興得知您和您的家人在我們的高級客房度過了愉快的時光，孩子們也很喜歡房間裡的鞦韆——這也是我們最喜歡的設施之一。此外，我們飯店毗鄰阿爾巴特大街，地理位置優越，方便您探索阿拉木圖充滿活力的夜生活、餐廳和購物區，我們也為此感到欣慰。得知您在這裡度過了美好的時光，並認為我們的酒店是您的理想之選，我們倍感榮幸。我們衷心感謝您的讚美之詞，並期待您和您的家人再次光臨，為您帶來另一個難忘的入住體驗。此致，敬禮！卡羅琳娜·卡什科瓦羅娃，宜必思和諾富特阿拉木圖生活酒店賓客關係經理。

住宿方回覆: Dear Guest,Thank you for your feedback. We appreciate your comments and are pleased to know that you enjoyed the lighting design, reliable hot water, and comfortable heating. It is great to hear that these details contributed positively to your stay. We look forward to welcoming you again.Kind regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Valued Guest,Thank you for your kind review. We are pleased to hear that our rooms, breakfast, and front desk service met your expectations, and that our facilities were convenient for your business trip.Your feedback is greatly appreciated and motivates our team to continue providing a comfortable and welcoming experience. We look forward to welcoming you again on your next visit.Warm regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank You so much for Your wonderful feedback! We are truly delighted to know that You were very satisfied with our hotel. Your comfort and happiness mean a lot to us. It was an honor to have You as our guest, and we hope to welcome You back again soon for another warm and pleasant stay.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: 尊敬的Haeseong女士，非常感謝您的好評。我們很高興得知您在我們酒店度過了舒適的時光，並對我們致力於環境保護的努力表示讚賞。您對我們永續發展工作的認可對我們團隊意義重大。我們也很欣慰地看到，我們飯店毗鄰納爾巴特大街（Nərimanov Street），方便您前往附近的許多餐廳和景點。我們非常榮幸能接待您，並期待您下次光臨，再次享受愉快的住宿體驗。此致，敬禮！ Karolina Kashkovarova，宜必思和諾富特阿拉木圖生活飯店賓客關係經理。

住宿方回覆: Dear Guest,Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We are reviewing our procedures to prevent similar issues in the future and appreciate you bringing this to our attention.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you very much for your kind and detailed feedback.We're pleased to know that our central location and convenient surroundings made your stay more comfortable. It’s also encouraging to hear that our team was able to assist in Chinese — we’ll be sure to share your kind words with the colleague you mentioned.We're grateful for your recommendation and truly appreciate your recognition of the cleanliness and comfort of the guest rooms.We look forward to welcoming you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you for sharing your detailed impressions of your stay.We’re sorry to hear that the room layout and bathroom size did not meet your expectations. Your feedback is important, and we understand how room comfort and layout can impact the overall experience. We will share your comments with the relevant teams as we continue to review our facilities and guest offerings.Regarding water service, we follow an eco-friendly policy by providing filtered water stations in the corridors and reusable glass decanters in each room, as part of our sustainability efforts. While breakfast is not included in all rates, it can always be added upon arrival or during your stay.We appreciate your honest input and hope to have an opportunity to better meet your expectations in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you for sharing your feedback. It’s wonderful to know you enjoyed our convenient location, comfortable facilities, and delicious breakfast. Your kind words are truly appreciated, and we hope to welcome you back soon.Warm regards,Karolina KashkovarovaGuest Relations Manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Yixiu Chris,Thank you for choosing to stay with us again during your business trip and for taking the time to share your feedback.We’re glad the location, directly across from the shopping mall, and the overall value met your expectations. It’s great to know that the design and atmosphere created a warm and comfortable impression. We're also pleased that you found the complimentary hot and cold drinking water in the corridor convenient during your stay.We truly appreciate your continued trust and look forward to welcoming you back again on your next visit to Almaty.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you for your feedback. We’re glad to hear that everything else about your stay was satisfactory. Regarding the lack of bottled water, please note that, in line with our eco-friendly policy, we have chosen not to use single-use plastic bottles. Instead, we provide glass decanters in the rooms and have water purifiers with fresh drinking water available in the corridors for your convenience. We appreciate your understanding and support of our sustainability efforts.Sincerely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.