阿拉木圖 Jetisu 宜必思飯店的評論

住宿方回覆: Dear Guest,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and amenities in your room. It’s great to know that our breakfast met your expectations and that our team provided you with professional service – we strive to make every guest feel comfortable and well-cared for.Your comments truly motivate us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Mr. Yuanyipingdanyisheng,Thank you for your feedback! We're pleased to hear that you enjoyed the hotel's location and found it convenient for dining and shopping. It's great that our front desk team could assist you in Chinese as well.We understand your concerns about the pricing and will take this into consideration. We hope to welcome you back in the future and provide you with an even better experience!Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear guests,Thank you for taking the time to share your experience of staying at our hotel. We are sorry that you have encountered some inconveniences during your stay. We would like to note that according to the standards of the ibis hotels, there is no provision for a kettle and tea sets in the "Standard" rooms. It should be noted that we are part of a combo hotel and another hotel is represented in our building - Novotel Living Almaty Jetisu. This is a hotel combined with another segment and another "stardom".It was designed specifically for long-term lighting, so the rooms have more amenities: an equipped kitchenette with appliances, built-in wardrobes, a wider desk, an enlarged quadrature of the room, Yandex.Station and much more. If you have planned a new trip to Almaty, then we are ready to offer you to stay at the Novotel Living Almaty Jetisu.We'll be waiting!Sincerely,Yevgeniy Shrainer General manager of Novotel Living and ibis Almaty Jetisu

住宿方回覆: Dear Guest,Thank you for sharing your detailed feedback. We apologize for any inconvenience you experienced with the layout and your initial room assignment. The design of our single-story, U-shaped hotel aims to optimize space and provide accessibility, but we understand it may feel different from more traditional layouts. Regarding the windowless room, we are sorry for the confusion and are glad the front desk was able to promptly accommodate your request for a different room.We also understand your concerns about the price and value compared to other locations of the same brand, and we are continuously working to enhance the guest experience to match the local market. As for breakfast, we offer various packages, some with breakfast included, and we will take your feedback into consideration to ensure better transparency in pricing.Thank you again for your comments. We hope to have the chance to welcome you back in the future and provide a more satisfactory experience.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our location convenient, just a short taxi ride from the airport and a quick walk to Arbat Pedestrian Street.We're glad you appreciated the cleanliness and tidiness of the room and found our breakfast offerings sufficient. It's also great to hear that our front desk service met your expectations and that we could assist you with finding a conversion plug.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there's anything else you need, please don't hesitate to let us know.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: 親愛的安琪拉， 感謝您選擇入住我們酒店並分享您的精彩回饋！我們很高興聽到您在我們酒店度過了愉快的經歷。 很高興得知您的房間乾淨整潔，並且我們的服務人員以積極的態度提供了優質的服務。 我們為能夠為所有客人提供熱情周到的接待而感到非常自豪。 我們很高興您發現我們的大廳熱情，並且您注意到與國內宜必思酒店相比更高的檔次。您的認可對我們意義重大。 我們特別高興地得知，儘管室外溫度寒冷，但由於我們採取了有效的隔熱措施，您的房間仍然溫暖舒適。 我們期待有機會歡迎您再次入住，享受愉快的住宿體驗！ 感謝您的好評！ 真摯地， 阿爾謝尼·塔加耶夫 阿拉木圖傑蒂蘇諾富特生活飯店總經理

住宿方回覆: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our location convenient, being next to Arbat Old Street with easy access to shopping malls, supermarkets, and restaurants.We're glad you enjoyed our rich and healthy breakfast options, especially those suited for fitness enthusiasts. It's also great to hear that you appreciated our gym facilities.Your kind words mean a lot to us, and we're pleased to know you had a very good stay. If there's anything else you'd like to share or any suggestions you have, please feel free to let us know.We look forward to welcoming you back in the future!Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu

住宿方回覆: 尊敬的客人， 感謝您與我們分享您的經驗。對於航班延誤給您帶來的任何不便，我們深表歉意，並很高興得知您在我們的酒店找到了臨時住宿。 感謝您就宜必思和諾富特生活區之間的硬體差異提供回饋。我們的目標是為所有客人提供舒適、愉快的住宿體驗，無論房型如何。我們將在努力改進我們的產品時考慮您的意見。 很高興得知您喜歡我們飯店便利的位置，飯店周圍環繞著熱鬧的商業街區和步行街，附近有許多餐飲和咖啡場所。我們希望您在入住期間能夠探索並享受該地區充滿活力的氛圍。 再次感謝您選擇入住我們飯店，我們期待您的再次光臨，為您帶來更好的體驗。如果您有任何進一步的回饋或建議，請隨時告訴我們。 真摯地， 阿爾謝尼·塔加耶夫 宜必思阿拉木圖傑蒂蘇飯店總經理

住宿方回覆: Dear Guests,Thank you for taking the time to share your review. We are pleased to hear that you enjoyed your stay, particularly our comfortable rooms and convenient location near Arbat Street and historical sites.We appreciate your feedback regarding the breakfast and will use it to continue improving our offerings.We hope to welcome you back soon and provide an even better experience!Best regards,Yevgeniy Shrainer General manager of ibis and Novotel Living Almaty Jetisu

住宿方回覆: 尊敬的客人， 感謝您抽出寶貴時間分享您最近入住我們飯店的回饋。我們很高興得知您獲得了整體積極的體驗，並對我們的清潔度、優質服務和整體品質表示讚賞。 對於因房間大小而造成您的不便，我們深表歉意。雖然我們盡力確保所有客人都感到舒適，但我們了解對房間大小的偏好可能會有所不同。您的回饋對我們很重要，我們會在繼續改善住宿條件時考慮您的回饋。 感謝您對水資源狀況的理解。我們努力為客人提供便利的解決方案，我們很高興得知您房間附近的走廊上的淨水器可以使用。 感謝您對我們酒店和服務的好評。您的回饋對我們很有價值，因為它可以幫助我們確定我們成功的領域以及我們可以改進的領域。 如果您的旅行帶您回到該地區，我們希望有機會再次歡迎您並為您提供更好的體驗。 真摯地， 阿爾謝尼·塔加耶夫 宜必思酒店和阿拉木圖傑蒂蘇諾富特生活酒店總經理

住宿方回覆: Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback and understand that you found our hotel to be comparable to domestic express hotels. We aim to provide value for our guests, and we regret that you felt the pricing was a bit high.Your comments are important to us as we continuously strive to improve. We hope to have the opportunity to welcome you back and offer a stay that better meets your expectations.Best regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

住宿方回覆: Dear Guest,Thank you for your kind words! We're delighted to hear that you found our service to be very good. Providing excellent hospitality is our top priority, and it’s great to know that any minor issues were quickly resolved for you.We truly appreciate your feedback and your support, and we look forward to welcoming you back for another great stay!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.