阿拉木圖市中心諾富特飯店的評論

住宿方回覆: Thank you for your wonderful review! We’re delighted to hear that you enjoyed our central location and found the front desk service to be helpful. It’s great to know that communication in English was smooth for you. We’re also happy you were able to take advantage of the nearby cable car station — the sunset views are indeed stunning! We look forward to welcoming you back in the future.

住宿方回覆: Thank you for your feedback! We're glad to hear that you enjoyed our breakfast and found our staff friendly and fluent in English. We appreciate your comparison to other hotels and will consider your comments about the room size and bedding for future improvements. It's great to know you had a positive experience overall, and we hope to welcome you back soon!

住宿方回覆: Dear Guest, thank you for your valuable feedback.

住宿方回覆: Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and apologize for any miscommunication during your stay. We want to clarify that all our public toilets are accessible without needing a room card, and we regret any confusion this may have caused. Regarding the room and service, we take your comments seriously and will address these areas for improvement with our team. Your feedback is valuable, and we hope to have the opportunity to provide a more enjoyable experience in the future.

住宿方回覆: Thank you for your feedback! We are pleased to hear that you enjoyed the room, the rich and delicious breakfast, and the cleanliness. We always strive to provide our guests with the best experience and are happy to know we met your expectations. We look forward to welcoming you again soon!

住宿方回覆: Dear Aidehua0601, thank you so much for your valuable review and much appreciated. Always a pleasure to have you as one of our guest.

住宿方回覆: Dear Guest, thank you for your feedback.

住宿方回覆: 尊敬的客人，感謝您與我們分享您的入住體驗！很抱歉聽到您對房間設施和服務的一些不滿。我們會認真考慮您的建議，努力改善房間的舒適度和網絡質量。關於瓶裝水的供應，由於雅高集團（Accor）在全球範圍內推行的可持續發展政策，我們已逐步移除瓶裝水，並在樓層設定飲水機，以減少塑料廢棄物的產生。感謝您的理解與支持！感謝您對房間清潔的肯定。我們將繼續努力，為您提供更好的服務體驗。期待未來有機會再次歡迎您！

住宿方回覆: Dear Guest, thank you for having taken the time to review our property and looking forward to welcoming you again very soon.

住宿方回覆: Thank you for your kind review!We’re glad to hear that you had a positive experience with our hotel chain and that you enjoyed the convenience of the nearby cable car station. It’s great to know our location helped make your stay even more enjoyable. We hope to welcome you back again soon!

住宿方回覆: 尊敬的客人，感謝您的個人回饋。令人驚訝的是，我們的早餐中沒有任何可食用的東西，因為它通常是我們客人的亮點，提供約 200 種不同的產品，包括新鮮果汁、新鮮出爐的羊角麵包、現點雞蛋等等。由於我們已採取全球舉措，在所有飯店取消塑膠瓶，因此每個樓層均透過房間內的淨水器、水瓶和玻璃杯提供水。有些房間與家人或朋友相連，但有兩扇門，並且始終從您一側關閉，因此沒有人可以進入，如果出現問題，請隨時聯繫前台更換房間。

住宿方回覆: Dear Kuluonieke, thank you for your review and feedback and looking forward to welcoming you back in Almaty

住宿方回覆: 尊敬的經典時尚商， 非常感謝您的好評！感謝您選擇我們酒店！我們希望很快能在您未來的旅程中再次接待您！ 真摯地， 阿塞姆 品質經理

住宿方回覆: 尊敬的客人，感謝您抽出時間與我們分享您的入住體驗！我們很高興得知您對酒店的地理位置、乾淨整潔的房間以及美味的早餐感到滿意。希望您享受了在Kok Tobe山的美好時光，並且能利用纜車的折扣優惠。我們期待您的再次光臨，並希望為您提供更好的服務！