Holiday Inn Express & Suites Lima

We enjoyed our stay. Impressed with our room and large bathroom with walk in shower. Full bottles of toiletries was a welcome surprise. We will be returning here on our trip home.

This property was new and very clean. However I don’t know if it was due to it being the holiday, but there was never any staff around. No one ever came to clean our room or get us towels are whole stay which was 4 days. When I went to ask 4 towels and wash clothes . I got two handtowel and two towels . The breakfast was the same everyday , nothing was ever stocked. Also the WiFi was down during the stay and the front desk lady told us to call this and do this to get it working . No one wants to jump thru hoops . I grew up and this town and come home every year for Chris**as so I decided to try this hotel since it was new . I would not recommend this hotel to family and friends . I have had better luck and service at other hotels in the area .

Clean lovely new hotel. Friendly helpful staff. Free Breakfast was good. Omelette, sausage, pancakes coffee

This was probably one of these worse hotel experiences I have ever had . the night desk clerk humiliated and talked to me so poorly. He refused to check me in for 2 hours because he was I. The back watching TV and had an attitude because I asked was he ok after hearing him speak rudely to the other guest in the phone concerning their TV. He finally decided he would “ do me favor” by checking me in after waiting an hour for the GM. He then threw the paper at me to sign . After signing he dismissed me and then informed me that if I had any problems do not contact him .. he wouldn’t help me that I was to wait on Crys the GM .. realizing he never handed me keys . I asked for the keys he told me I needed to wait until he helped the others in live first … after I waited he threw the keys on the desk at me .

Brand new hotel. The young receptionist was patient and helpful while we tried to book online for the cheaper rate. Breakfast was a full selection. Easy walking to a few restaurants.

The AC turns off and on. Does not have a continuous fan setting. For a light sleeper it was a difficult night. Also, the shower drain is quite loud. Don’t know how someone can sleep when someone else is in the shower.

Hotel has been open for a few weeks still smells new! Problem with my check in I selected the wrong dates Kenaju at the front desk was awesome. We joked about it and in the end she was super pay with it all and it was resolved.

Very clean. Kids had fun in the pool. Good breakfast.

Very nice hotel and staff. Restaurant near by.